Accessibility Production Manager — Hybrid

bydeluxe; Burbank (CA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Paid vacation & sick leave

Job summary

Deluxe is seeking a Project Manager, Accessibility for its Burbank, CA hybrid team. You will manage day-to-day Sign Language orders from intake through delivery, briefing vendors and production teams, and ensuring on-time fulfillment while protecting confidentiality of sensitive material.

You will coordinate with internal teams, track milestones, manage client communications, and support billing with accurate order data.

Qualifications

• 1+ years in project management, production coordination, or order management required; experience in media localization, post-production, or accessibility services strongly preferred.
• Demonstrated ownership of a high-volume slate of concurrent orders against hard client deadlines.
• Excellent written and verbal communication, with the confidence to be a client-facing voice on status and issues.
• Highly organized and detail-accurate, able to prioritize independently under competing deadlines with asynchronous support from leadership.

Responsibilities

• Receive and process Sign Language orders from clients and internal Deluxe teams, confirming scope, deliverable type, specs, and due dates at intake.
• Serve as the primary day-to-day contact for client queries on Sign Language orders, providing status updates, delivery forecasts, and early warning on any at-risk title.
• Issue order information, briefs, and specs to Sign Language vendors, confirming receipt, capacity, and acceptance of dates.
• Coordinate with Title Managers and Order Managers so that production teams and vendors have everything required to start and finish work - source assets, scripts, subtitle and caption files, reference materials, access, and approved specs.
• Maintain a complete, current tracker of all Sign Language orders.
• Monitor each order against its client due date and internal milestones, drive recovery plans on any slippage, and elevate scope changes and delivery risk to the Sr. Director, Accessibility.
• Provide accurate order and delivery information to internal teams for client billing.
• Maintain a high level of confidentiality of Deluxe and customer/client sensitive information, including pre-release content.
• Additional duties and projects as needed.

Job description

Deluxe is seeking a Project Manager, Accessibility for its Burbank, CA hybrid team. You will manage day-to-day Sign Language orders from intake through delivery, briefing vendors and production teams, and ensuring on-time fulfillment while protecting confidentiality of sensitive material.

You will coordinate with internal teams, track milestones, manage client communications, and support billing with accurate order data.