Accessibility Counselor

The Chronicle Of Higher Education, Inc.; Hayward (CA); Hybrid; USD 62,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Retirement plan (CalPERS)

Tuition fee waiver

13 paid holidays + 1 personal holiday

Job summary

Cal State East Bay is seeking a Student Services Professional III to assess disability needs, determine eligibility for accommodations, and provide disability advising to help students succeed in courses and field placements.

The role requires applying laws (ADA, 504) and CSU policies, collaborating with faculty and staff, and offering counseling and referrals across campus services.

Qualifications

• Thorough knowledge of disability services and accommodations.
• Ability to analyze complex situations and advise students in groups or individually.
• Familiarity with ADA, Section 504, and CSU policies.

Responsibilities

• Assess students' functional limitations to determine eligibility for accommodations.
• Recommend reasonable accommodations based on course needs and field placements.
• Apply ADA, Section 504, and CSU policies when evaluating accommodations.
• Provide disability management counseling and self-advocacy guidance.
• Coordinate referrals to tutoring, mental health, and other campus resources.
• Document meetings and maintain student records in the AS database.

Skills

Empathy

Communication skills

Team collaboration

Education

Master's degree in Counseling, Clinical Psychology, Social Work, or related field

Doctorate degree with internship substituted for three years experience

Job description

Salary and Benefits

Salary Range: $5,540.00 per month to $7,893.00 per month. PLEASENOTE: The starting salary placement depends on qualificationsand experience and is anticipated to be in the range of $5,540.00per month to $5,800.00 per month.

Cal State East Bay offers a broad range of benefits that includesmedical, dental, vision, retirement (CalPERS), 401k, 457, 403(b),dependent and health care reimbursement accounts, life insurance,vacation and sick, 14 paid holidays, one personal holiday andtuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefitspackage.

This position may be eligible to participate in the CalState East Bay hybrid telecommute program subject to managementapproval.

Classification

Student Services Professional III

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in theHayward hills with panoramic views of the San Francisco Bayshoreline. Situated above the city of Hayward, the campus offers anideal setting for teaching and learning and yet easy access to themany cities along the bay. The University has a satellite campus inConcord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay isone of 23 universities of the California State University system(CSU). Cal State East Bay is recognized as a regionally engaged andglobally oriented university with a strong commitment to academicinnovation, student success, engaged and service learning,diversity, and sustainability.

About the Position

Please Note: Review of applications will begin on October23, 2025.

Responsibilities

• Use a high level of judgement to determine if student meetslegal definition of disability and has documented functionallimitations that affect academic participation, to establisheligibility for Accessibility Services accommodations.
• Use a high level of critical analysis to determine theaccommodations to be authorized, based on assessment of students’functional limitations, strengths, accommodation history, nature ofcourses taken and complexity of curriculum and the specific needsof field placement, internships, etc.
• Use a high level of judgment to determine reasonableness andappropriateness of requested accommodation that is within therequirements specified in applicable statutes such as the ADA,Section 504, case law decisions, Office of Civil Rights guidance,California laws, and applicable CSU policies.
• When a requested accommodation is determined to be unreasonablebased on the information provided, communicate this decision andpossible next steps using a high level of empathy, compassion, andtact. In collaboration with student, determine what, if any,reasonable alternative accommodations or resources areappropriate.
• Provide disability management counseling to students withdisabilities, including disability rights, self-advocacy, andcrisis intervention.
• Provide disability advising and disability counseling to assiststudents in their transition to and matriculation at CSUEB,including the most beneficial uses of accommodations, and effectivecommunication and interaction with faculty, staff and otherstudents.
• Make appropriate referrals to students, staff and facultyregarding services available on campus (tutoring, advising, mentalhealth support, etc.) and relevant services available off-campus(DOR, Social Security, WIC, PSS, etc.).
• Consult and conduct case conferencing with on and off-campusacademic advising, mental health, medical, and rehabilitationprofessionals when needed.
• When needed, collaborate with students, faculty and staff toresolve issues and concerns raised to ensure student accommodationsare implemented in a timely and effective manner. Using a highlevel of judgement, review course learning objectives andexpectations to determine reasonable parameters for anaccommodation.
• Review and attempt to resolve student complaints and problemsregarding accommodations, services, architectural and communicationaccess, and discrimination. When such complaints and problems arenot able to be resolved, refer to the appropriateadministrator.
• Use sound judgment, effective communication, and interpersonalskills to mediate student/faculty or student/staff conflictsregarding accommodations.
• Work effectively and compassionately with students from diversebackgrounds, including cultural, racial, religious, linguistic,socioeconomic, age, gender, and sexual orientation.
• Discuss with the counseling team the applicability of currentand new laws, case laws, and OCR decisions.
• Document all meetings, phone calls, and other interactions withstudents in the AS database or by other means.
• Conduct site visits to student field placement locations toassess needs for accommodations onsite, as necessary.
• Collaborate with other staff in maintaining all student files,active and inactive.

Minimum Qualifications

Thorough knowledge of the principles of individual and groupbehavior. General knowledge of the principles, practices and trendsof the Student Services field as well as general knowledge of thepolicies, procedures and practices of the program area to whichassigned; general knowledge of individual counseling techniques;general knowledge, or the ability to rapidly acquire suchknowledge, of the organizational procedures and activities of thespecific campus to which the position is assigned. Workingknowledge of student services programs outside the program to whichimmediately assigned.

Ability to analyze complex situations accurately and adopteffective courses of action; advise students individually and ingroups on complex student-related matters; determine appropriatecourses of action and proper techniques to utilize while engagedwith individuals in personal interactions of an argumentative orsensitive nature; interpret and evaluate descriptions andexplanations of problems brought forward by individuals or studentorganizations, analyze and define the problem, draw validconclusions and project consequences of various alternative coursesof action; carry out a variety of professionally complexassignments without detailed instructions; and establish andmaintain cooperative working relationships with a variety ofindividuals.

Experience:

Three years of progressively responsible professional studentservices work experience. One year in the program area to whichassigned may be preferred but is not required. A master’s degree inCounseling, Clinical Psychology, Social Work, or a directly relatedfield may be substituted for one year of experience. A doctoratedegree and the appropriate internship or clinical training incounseling or guidance may be substituted for the three years ofexperience for positions with a major responsibility forprofessional career or personal counseling.

Education:

Equivalent to graduation from a four-year college or university ina related field, including or supplemented by upper division orgraduate coursework in counseling techniques, interviewing, andconflict resolution where such are job-related.

Preferred Skills and Knowledge

• Knowledge of counseling theory and practice; interviewingtechniques;
• Knowledge of medical, functional, psychological, and culturaleffects of disability;
• Knowledge of accommodations laws related to the Americans withDisabilities Act and Section 504 of the Rehabilitation Act;
• Knowledge of laws, precedence, and best practices related toTitle IX;
• Knowledge of universal design;
• Knowledge of higher education practices;
• Knowledge of outreach techniques to reach various populationsof the campus community;
• Knowledge of campus policies and practices (ie: specialadmissions process, accommodation requests, accessible testing);and
• Knowledge of campus community resources.
• Master's degree in related field;
• Excellent communication skills in English, both oral andwritten;
• Ability to work independently;
• Ability to interpret educational and psychologicalassessments;
• Competency with word processing and document editing softwareand commonly used office equipment;
• Ability to manage electronic databases and paper filingsystems;
• Familiarity with assistive technology;
• Ability to work collaboratively as a team with colleagues andcampus personnel as needed;
• Ability to work evenings and weekends when needed.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan,as appropriate), that may include, but is not limited to: criminalrecords check, verification of academic credentials, licenses,certificates, credit history, professional references and/orverification of work history is required for employment. Cal StateEast Bay will issue a conditional offer of employment to theselected candidate, which may be rescinded if the background checkreveals disqualifying information, and/or it is discovered that thecandidate knowingly withheld or falsified information.Unsatisfactory results may also affect the continued employment ofcurrent Cal State East Bay employees who were conditionally offeredthe position.

All background checks are conducted through the university's thirdparty vendor, Accurate. LiveScan is conducted through theUniversity Police Department.

EEO Statement

All university programs and activities are open and available toall regardless of race, sex, color, ethnicity or national origin.Consistent with California law and federal civil rights laws, CalState, East Bay provides equal opportunity in education andemployment without unlawful discrimination or preferentialtreatment based on race, sex, color, ethnicity, or national origin.Our commitment to equal opportunity means ensuring that everystudent and employee has access to the resources and support theyneed to thrive and succeed in a university environment and in theircommunities. The CSU complies with Title VI of the Civil Rights Actof 1964, Title IX of the Education Amendments of 1972, theAmericans with Disabilities Act (ADA), Section 504 of theRehabilitation Act, the California Equity in Higher Education Act,California’s Proposition 209 (Art. I, Section 31 of the CaliforniaConstitution), other applicable state and federalanti-discrimination laws, and CSU’s Nondiscrimination Policy. Weprohibit discriminatory preferential treatment, segregation basedon race or any other protected status, and all forms ofdiscrimination, harassment, and retaliation in all universityprograms, policies, and practices.

Other Information

All California State University campuses, including Cal State EastBay, are smoke and tobacco-free. For more information, please visit our website here.

In compliance with state and federal crime awareness and campussecurity legislation, including The Jeanne Clery Disclosure ofCampus Security Policy and Crime Statistics Act, the Cal State EastBay Annual Campus Security Report is available here.

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff orManagement positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandatedreporter under the California Child Abuse and Neglect Reporting Actand will be required to comply with requirements set forth in theCSU Executive Order 1083 as a condition of employment.

Learn more about working at the California State University and the impact of our mission.

Advertised:

December 03, 2025 (10:00 AM) Pacific StandardTime

Applications close: