Accessibility Call Center Lead – Supervisor III

Abacus; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Abacus, located in Tempe, Arizona, is seeking a Call Center Supervisor to lead its Voice Ordering Accessibility team. This role involves overseeing a group of representatives who assist customers with accessibility needs and managing day-to-day operations to improve performance and service levels.

The successful candidate will have a Bachelor's degree, at least 2 years of team leadership experience, and strong analytical and problem-solving skills. The position is in-office only.

Qualifications

• 2+ years of people-management or team-lead experience.
• Ability to evaluate results and ensure measurable impact.
• Experience in tech, restaurant, or logistics industries preferred.

Responsibilities

• Lead a team focused on customer success.
• Create the best ordering experience for accessibility‑needs customers.
• Manage daily team workflow to meet service level agreements.

Skills

Team management

Problem-solving

Analytical mindset

Process improvement

Motivating teams

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Excel (complex spreadsheets)

Google Sheets

Job description

Abacus, located in Tempe, Arizona, is seeking a Call Center Supervisor to lead its Voice Ordering Accessibility team. This role involves overseeing a group of representatives who assist customers with accessibility needs and managing day-to-day operations to improve performance and service levels.

The successful candidate will have a Bachelor's degree, at least 2 years of team leadership experience, and strong analytical and problem-solving skills. The position is in-office only.