Access Supervisor

Integratedservice; Middleport (OH); On-site; USD 61,174 - 79,175; Full time

Benefits offered by this job

Medical

Vision

Short-term Disability

Long-term Disability

401K w/ Employer Match

EAP provides support and resources

Job summary

Integratedservice in Ohio seeks a referral services supervisor to ensure timely, accurate referrals and strong client communications. The role emphasizes leadership, policy oversight, and program development to support outcomes.

The position requires a master’s degree in social work or clinical counseling and active LISW/LPCC licensure in Ohio, with at least three years in healthcare or behavioral health and supervisory experience.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in social work or clinical counseling required.
• Master's degree in social work or clinical counseling required.
• Active LISW or LPCC license in Ohio required.

Responsibilities

• Monitor timeliness, accuracy and follow-up of referral specialist.
• Ensure quality and timeliness in written and verbal communication with clients and community partners.
• Lead performance management, recruitment, onboarding, and team development, including progressive discipline when necessary.
• Provide routine support to employees through conferences and problem analysis.
• Lead agency-wide collaboration and innovation to support outcomes.
• Oversee policies, procedures and processes.
• Participate in outreach and follow-up calls as needed.
• Maintain HIPAA compliance and mandated reporting requirements.
• Use databases and EHR systems for client documentation.
• Travel within designated service areas as needed.

Skills

Advanced communication

Oral & written communication

Database usage

Spreadsheet usage

Time management

Medicaid billing

Transportation access

Deadline management

Policy compliance

Education

High school diploma or GED

Bachelor's degree in social work or clinical counseling

Master's degree in social work or clinical counseling

Ohio LISW or LPCC license

Job description

The salary for this position is $61,174.73 to $79,175.95 annually, based on experience

Essential Functions

• Monitors timeliness, accuracy and follow-up of referral specialist
• Ensures quality and timeliness in written and verbal communication with clients and community partners
• Responsible for performance management, recruitment, onboarding, and team development, including but not limited to implementing progressive discipline when necessary
• Provides routine support and assistance to employees through individual and group conferences, assistance in analyzing problems, and in improving their support and helping skills
• Leads agency-wide collaboration and innovation to support desired outcomes
• Responsible for implementation and oversight of organizational policies, procedures, and/or processes
• Participates in outreach activities such as follow-up or reminder calls as necessary
• Maintain compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines
• Utilizes databases and Electronic Health Record systems for accurate client documentation
• Travel within designated service areas as needed
• All other duties as assigned

Education & Licensure

• A high school degree or GED equivalent is required
• A bachelor's degree in social work or clinical counseling is required
• A master's degree in social work or clinical counseling is required
• An active licensed independent social worker (LISW) or licensed professional clinical counselor (LPCC) in the state of Ohio is required

Experience

• 3 years of experience working in the healthcare, behavioral health or a related field is required
• 3 years of experience working in a medical referral position and/or nonprofit administrative management environment is preferred
• Prior supervisory experience preferred

Knowledge, Skills and Abilities

• Advanced communication skills, both oral and written is required
• Ability to use appropriate databases, spreadsheets, and other software is required
• Ability to operate in an Internet-based, automated office environment is requiredAdvanced organizational skills are required
• Ability to bill Medicaid without restrictions is required
• Access to reliable transportation is required
• A valid driver's license and the ability to operate a motor vehicle is required
• An appropriate level of auto insurance coverage is required
• Ability to manage deadlines within a fast-paced, high-volume environment is required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits

• Medical
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

Our Mission

Delivering exceptional care through connection

Our Values

• Dignity - We meet people where they are on their journey with respect and hope
• Collaboration - We listen to understand and ask how we can best support the people and communities we serve
• Wellbeing - We celebrate one another's strengths, and we support one another in being well
• Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team
• Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.