Access Specialist II - Precertification Specialist

Southeast Health; Dothan (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Forbes 500 employer

Job summary

Southeast Health in Dothan, AL, is hiring for a Revenue Cycle/Patient Access role focused on registering patients, obtaining treatment authorizations, and handling billing information. You will work as part of a multi-disciplinary team to ensure accurate patient records and timely reimbursement.

The role requires strong computer skills, medical terminology, and excellent customer service. A friendly, efficient approach in a fast-paced environment is essential, with opportunities for SE Health

Qualifications

• High School diploma required; Prefer one year of hospital or clinic revenue cycle experience.
• Working knowledge of computers; Medical terminology required; SEH training during orientation may cover terminology.

Responsibilities

• Register/admit patients and obtain required information for treatment and billing.
• Obtain signatures for treatment and reimbursement; verify third-party payer coverage and pre-authorizations.
• Collect self-pay balances and schedule planned clinical services; assist with patient enrollment and demographics.
• Transcribe orders in the patient accounting system and ensure accurate data entry.
• Provide professional customer service, handle inquiries, and route referrals to appropriate resources.
• Support day-to-day operations and maintain compliance with policies.

Skills

Customer service

Medical terminology

Computer skills

Typing

Interpersonal skills

Multi-tasking

Education

High School diploma

Tools

Software systems

Job description

Southeast. Always the right career direction.Job Description SummaryInterviews and obtains all necessary information to register or admit patients. Obtains signatures for permission for treatment and reimbursement for services. Obtains billing information, ensures pre-authorizations are obtained for treatment and all other reimbursement requirements are met. Discharges patients upon completion of treatment. Assists with posting and verifying of charges as well as maintaining medical records. Performs all tasks and duties in compliance with department and hospital policies. Demonstrates efficient and professional behavior at all times.Job DescriptionQUALIFICATIONS:High School diploma;Prefer one year of hospital or clinic revenue cycle experience;Working knowledge of computers;Medical terminology required;Medical terminology may also be completed through SEH training and development electronic education program within orientation period.LANGUAGE/ COMMUNICATION SKILLS:Excellent written, verbal and interpersonal skills;Ability to interact with customers in both hospital and clinic environments.SKILLS:Basic keyboard/typing skills;Basic computer skills;Calculator skills.POSITION DUTIES:Works as part of a multi-disciplinary team to provide answers to inquiries and questions;Troubleshoot problems and provide information;Handle intervention or referrals with a professional and respectful customer service focus telephonically and/or in person;Provides a variety of support services in connection to the day-to-day operations in a health care environment;First and ongoing point of contact for all clients either by phone or in person;Provides scheduling or patient enrollment for services;Enters/updates all demographic information, financial/billing information, caregiver contact information, and additional information needed to complete patient record;Verifies third party payer coverage;Collects self-pay balances;Schedules patient for planned clinical services;Makes referrals for customers to appropriate resources;Must be able to consistently stay calm while interacting with clients telephonically or in person;Must be able to adapt to a consistently changing fast paced environment that requires excellent multi-tasking skills;Must be flexible with the business needs and report daily with a “can do” approach;Provides estimates for clinical services;Performs transcription of basic orders in software system for patient account processing;Obtains/initiates authorizations for clinical services when required;Obtains all required signatures needed for billing and clinical treatment;Coordinates assistance and initiates self-pay workflows;Responsible for assisting patients with SE Health financial assistance programs.;Responsible for obtaining pre-certs/authorizations;Transcribe orders consistently in the job role;Calculate estimates for surgical procedures and inpatient admissions;Performs all other duties as assigned.ShiftDayShift Details8:00 am - 4:30 pmFTE1TypeRegularJoin one of Forbes 500 best mid-sized employers in America.Equal Employment EmployerSoutheast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.