Access Specialist I - ED

Albany Med; Layton (UT); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Career opportunities

Hospitals network access

Job summary

Albany Med Health System seeks an Emergency Department Access Specialist II for a per diem role in the United States. This position expands the EDAS I duties, including onboarding and mentoring new staff and coordinating patient registrations in a fast-paced ED environment.

Responsibilities include triage data collection, bedside registration, EMS desk support, and ensuring regulatory compliance while maintaining patient safety.

Qualifications

• High School Diploma/G.E.D. required; Associate's Degree preferred.
• 3-5 years’ hospital or clinic registration experience in Emergency Department settings preferred.
• Ability to train peers and new hires; maintain composure in high-stress environments.

Responsibilities

• Onboard and precept new hires or colleagues needing at-the-elbow support.
• Perform bedside registration including demographics, insurance, and regulatory forms.
• Triage and data collection; manage ED patient tracker and laboratory specimen handling.
• Answer multiple-line phone system and coordinate EMS desk communications.

Skills

Interpersonal communication

Multi-tasking

Training peers

Customer service

Education

High School Diploma/G.E.D.

Associate's Degree

Tools

ADT System

EMS Radio

WOW System

Job description

Department/Unit: Admitting Operations Work Shift: Per Diem (United States of America) Salary Range: $46,215.00 - $60,080.00

The Emergency Department Access Specialist II includes all aspects of the EDAS I with the additional responsibility of onboarding/precepting all new hires or colleagues needing additional at-the-elbow support on a frequent basis. May require adjusting hours. EDAS I is a position that must be able to deal in a 'pressure cooker' environment.

The EDAS I, is a hybrid position combining the Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to rotating positions as needed ~ being trained and expected to rotate assignments in multiple disciplines within the Emergency Departments.

The disciplines include:

• Triage of walk-in patients – encompasses a quick data collection and entering in ADT System; placing of patient wristband for patient safety; acquiring a regulatory signature on the HIXNY Consent. Additionally, if patient is seen by a provider complete a full registration including General Consent and collection of financial responsibility The Triage role is required to accurately identify patient in the ADT system to ensure correct patient is selected. This is many times problematic; patient does not have identification.
• ED Zone Support – includes answering of multi-line (10) telephone and managing all inquiries, transferring of telephone calls; discharging of patients via the patient medical record; verifying all laboratory specimens placed in a hazardous bag for accurate labeling by nurse or provider
• Bedside Registration – Collection of demographic information, insurance, regulatory consent forms and collection of financial responsibility at patient's bedside
• EMS Desk – shadow answer EMS Radio (Ambulance Agency calls from the field) and provides a brief description of patient age, complaint, Vital Signs, ambulance agency capture The EMS Desk role is responsible for the accurate identification of the patient with quite often no identification, EMS inaccuracy of capture of information and management of UNKNOWN Patient policy and procedure

Essential Duties and Responsibilities Ability to train job specific responsibilities post successful completion of The Academy. This includes all respective disciplines within the Emergency Department and providing constructive feedback to the new hire or colleague based on performance per the Training Manual. Responsible for the accurate patient identification in a highly stressful situation; this responsibility is a Patient Safety measure. Bedside registration including the need to work from a WOW; collecting patient demographic information; insurance information and obtain signatures for regulatory forms via Document Management/electronic signature; the collection includes Medicare patients collecting the regulatory mandate of the MSPQ information Ensure Access’ expectations of key clinical measures are executed and timeframes met ie: Chest pain – Door to EKG notification Responsible for identifying and verifying insurance at bedside; obtaining additional information if No Fault or Worker’s Compensation for MVA patients and employee’s hurt at work. Ability to review, assess and assign the appropriate health insurance plan and collect copayment, if applicable at bedside. Ability to interact effectively with external agency personnel: EMS Agencies, Law Enforcement Agencies and Correction Facilities. Capture of patient’s pharmacy in support of expediate discharge by nurse and physician Answering multi-line telephone and managing all calls in calm, courteous, respectful manner Capture brief information via Ambulance Radio including patient description, age, chief complaint and Vital Signs Managing the ED Patient Tracker and completing the Access Specialists tasks as identified Laboratory specimen verification and assurance of timely send to laboratory Responsible to manage daily workflow during scheduled and unscheduled SYSTEM downtimes – following downtime procedures. Responsible for downtime flow in the ED during system downtimes. Ensure EMTALA Regulations are maintained.

Functional Competencies

Social and Emotional Intelligence Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent Patient centric – customer service Conflict Management Team-oriented support Adaptable to high-stress situation Excellent communication skill On the job training of job specific responsibility

Qualifications

High School Diploma/G.E.D. - required Associate's Degree - preferred 3- 5 years’ experience in hospital or clinic registration, Emergency Department setting - preferred Ability to keep composure in a high-stress environment Ability to train peers and new hires Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of high intensity situations Demonstrated ability to train the adult learner – on the job – post successful completion of The Academy. Ability to assess adult learner progress following the formal Training Manual; providing constructive feedback Good judgement and ability to be resourceful to problem solve; elevate issues as needed Ability to manage contained blood, urine and other bodily fluids Ability to handle a multi-line telephone system; paging required Ability to push 35- 50 lb WOW Must be able to stand for long periods of time. (Sneakers are permitted) CHAA - preferred Completion of Learning Partner module Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

• Standing - Constantly
• Walking - Constantly
• Sitting - Constantly
• Pushing - Constantly (35- 50 lbs)
• Pulling - Constantly (35- 50 lbs)
• Feeling - Frequently
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently
• Working Conditions Noise - Frequently
• Hazards - Rarely

Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Med Health System! Albany Med Health System is an equal opportunity employer. This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Albany Medical Center is the centerpiece of medicine, research, and medical education in New York’s Capital Region and is the area's largest private employer with more than 10,000 employees. Albany Medical Center offers excellent career opportunities in a wide range of roles in both patient care and administration.

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing Anchored in the state’s historic capital city, Albany Medical Center offers a full range of inpatient and outpatient care and is home to the region’s largest hospital, only Level 1 adult and pediatric trauma centers, and only children’s hospital. The downtown campus also offers opportunities at Albany Medical College.

Albany Medical Center, along with Columbia Memorial Health, Glens Falls Hospital, Saratoga Hospital, and the Visiting Nurses, form the Albany Med Health System, serving more than three million people over 25 counties.