Access Specialist - Days

Grandview Medical Center - Birmingham, AL; Birmingham (AL); On-site; USD 30,000 - 38,000; Full time

Job summary

Grandview Medical Center in Birmingham, AL seeks a Registrar to support patient care by capturing and verifying demographic information through in-person and phone interactions. This role includes scheduling procedures, securing authorizations, and maintaining patient records while providing excellent customer service.

The ideal candidate has up to 2 years of experience in healthcare settings and customer service, strong organizational skills, and attention to detail.

Qualifications

• 0–2 years of experience in a healthcare setting.
• 0–2 years of experience in a customer service role.

Responsibilities

• Interact with patients and families to address questions.
• Regulate schedules based on procedure requirements.
• Schedule patient procedures and verify insurance eligibility.
• Maintain complete and organized patient records.
• Respond to requests for medical records efficiently.

Skills

Interpersonal communication

Customer service

Data entry accuracy

Organizational skills

Job description

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, while providing exceptional customer service.

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes documentation to ensure completion of patient medical records.
• Prepares charts for upcoming procedures, including nursing documentation and registration forms.
• Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures.
• Responds to requests for medical records in a timely and efficient manner.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
• 0–2 years of experience in a customer service role.

Knowledge, Skills and Abilities

• Strong interpersonal and customer service skills.
• Ability to handle sensitive information with confidentiality.
• Proficiency in using registration systems and insurance verification tools.
• Attention to detail and accuracy in data entry.
• Excellent organizational and time-management skills.