Access Specialist

Tenet Healthcare; Detroit (MI); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Medical insurance

401(k) retirement plan with employer

Generous paid time off

Career development opportunities

Health savings accounts

Job summary

Tenet Healthcare's DMC Children's Hospital of Michigan seeks an Access Specialist to manage patient access, appointments and pre-authorization coordination. You will verify insurance, collect demographics and assist with referrals and authorizations for both scheduled and unscheduled services.

You will explain hospital forms, educate patients on financial liabilities, handle cash postings, and support departmental efficiency while maintaining excellent customer service.

Qualifications

• Three or more years prior work experience in patient access, hospital registration, health insurance or related area.
• Two or more years prior experience in Customer Service or related call center environment preferred.
• Advanced knowledge of third‑party payers requirements, reimbursements and copayments/deductible collections.
• Course in medical terminology required.

Responsibilities

• Be the system navigator and point of contact for patients and families regarding appointments and authorizations.
• Obtain insurance, medical and demographic data and verify coverage with third-party payors.
• Secure referrals/authorizations for scheduled and unscheduled services as needed.
• Explain and secure hospital forms (Advance Directives, consent, EMTALA, etc.) and scan records into EMR.
• Educate patients about financial liabilities and arrange payment plans when applicable.

Skills

Customer service

Medical terminology

Payer requirements

Education

High school diploma; associate degree preferred

Job description

Job Description - Access Specialist (2606003037)

Access Specialist

Description

DMC Children's Hospital of Michigan is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

Benefits Statement

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Be the system navigator and point of contact for patients and families regarding their appointments and authorizations for treatment. Assigns patient rooms, reconcile schedules, follow-up with patients to reschedule or coordinate appointments. Obtains insurance, medical, and demographic data and verifies insurance coverage and benefit levels with third‑party payors. Ensure accurate and correct insurance verification and authorizations have been obtained and work with physician offices and third‑party payors to obtain referrals/authorizations for scheduled & unscheduled services as needed and secure inpatient visit notification to payors. Follow‑up on bill holds to resolve in a timely manner. Thoroughly explains and secures Hospital and patient legal forms (i.e. Advance Directives, Conditions of Services, Consent for Treatment, EMTALA, Patient Responsibility, etc). Scan protected health information and forms into EMR and/or related systems.

Notifies and educates patients about financial liabilities (co‑payments, deductibles or required deposits and payment plans) and collects the liability when applicable while employing proper patient liability collection techniques.

Post payments and maintain/reconcile cash drawer. Responsible for duties in support of departmental efficiencies including but not limited to collaborating with various departments in process and operational excellence.

Participates in patient access team in department huddles and report out on Methods, Equipment, Supplies, and Staffing (MESS). Responsible for continuing self‑education regarding payer requirements and third‑party regulations under limited guidance and assistance of department management. Maintains positive customer service at all times, refine and clarify referring unresolved issues to appropriate supervisor.

Qualifications

• High school diploma, associate degree in related area preferred.
• Three or more years prior work experience in patient access, hospital registration, health insurance or related area.
• Two or more years prior experience in Customer Service or related call center environment preferred.
• Advanced knowledge of third‑party payers requirements, reimbursements and copayments/deductible collections etc.
• Course in medical terminology required.

Facility Statement

Children’s Hospital of Michigan is an international leader in pediatric and adolescent medicine. Surgical services include general, thoracic, reconstructive and cardiovascular. Imaging technology designed specifically for children provides advanced diagnostic services including Positron Emission Tomography (PET) and MRI. The Children’s Hospital of Michigan Emergency Department is a verified Level 1 Pediatric Trauma Center and dedicated pediatric burn center. Experts in pediatric critical care, rehabilitation, and neonatal and perinatal medicine provide care for thousands of children every year at Children’s Hospital of Michigan, Children’s Hospital of Michigan - Troy and six ambulatory sites.

EEO Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E‑Verify program. Follow the link below for additional information.

E‑Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations

Job

Medical Records

Primary Location

Hospital/Facility

DMC Children's Hospital of Michigan

Job Type : PT2Y

Shift Type : Days

Job Number:

2606003037

JOIN OUR TEAM

QUALITY CARE DELIVERED BY COMPASSIONATE PEOPLE

We know it takes a special person to work in healthcare, and we are committed to providing our people with an enriching and rewarding environment. We deliver the resources, tools and support our employees need to serve our patients and customers in the best way possible — so we can create happier, healthier communities.

COMMITTED TO DIVERSITY AND INCLUSION

At Tenet, we believe in a diverse and inclusive environment, one that is grounded in our dedication to the health and well‑being of all people. Respecting, nurturing and encouraging diversity of thought, background and experience contribute to positive work environments that result in exceptional patient care. We embrace diversity because it's our culture, and because it's the right thing to do.

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Upon receipt of a conditional offer of employment, applicant will be required to undergo a criminal background check.

Tenet participates in the E‑Verify and Work Opportunity Tax Credit (WOTC) programs. Follow the links below for additional information.

E‑Verify: http://www.uscis.gov/e-verify

WOTC: https://www.doleta.gov/business/incentives/opptax