Admin Supervisor - Patient Services

Tenet Healthcare; Detroit (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

Tenet Healthcare's DMC Children's Hospital of Michigan in Detroit seeks an experienced nursing leader to drive patient outcomes and staff excellence across shifts. As a supervisor, you will mentor clinical staff, develop policies, and collaborate with management to improve quality, safety, and service delivery in a fast-paced pediatric environment.

The role emphasizes continuous improvement, staff education, and effective communication with patients, families, and multidisciplinary teams to

Qualifications

• BSN or intent to complete BSN within two years.
• 8+ years of nursing experience; management experience preferred.
• Licensed RN in Michigan.

Responsibilities

• On off shifts, weekends and holidays, acts as administrative liaison between administration, patient care staff and other departments.
• Collaborates with other health care disciplines to provide optimal patient care.
• Uses six leadership actions and adheres to customer service standards.
• Interprets hospital and nursing policy and procedures.
• Participates in staff education and development programs.
• Conducts rounds on patient care areas and evaluates progress toward outcomes.
• Adjusts staffing as necessary with unit management, considering patient needs.
• Monitors interactions with patients, families and the public.

Skills

Leadership

Analytical ability

Interpersonal skills

Change management

Adaptability

Stress management

Team building

Clinical knowledge

Education

BSN or enrolled to complete BSN within two years

RN license in Michigan

8+ years nursing experience

Job description

Are you a results-driven leader ready to make a meaningful impact to patients, caregivers, and your community? At Children's Hospital of Michigan, we’re seeking an innovative and experienced healthcare leader to drive excellence and inspire our team towards exceptional patient outcomes and operational success.

Benefit Statement

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare C dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance.

Note: Eligibility for benefits may vary by location and is determined by employment status.

Summary Description

The supervisor serves as a liaison on a designated shift. Functions as a resource person for management and staff. Provides on-site problem solving for management and administrative staff. Facilitates and validates decision‑making regarding nursing practice. Assists in the development of policies and procedures. Participates in the education and development of patient care staff.

Demonstrates an understanding of and commitment to the philosophy and objective of continuous improvement, team work, the mission, vision and values of the DMC and adheres to the DMC Customer Service Standards.

Monitors activities for and ensures compliance with laws, government regulations, JCAHO requirements and DMC policies. As directed, implements external and internal audit recommendations. Ensures hospital departments achieve objectives for diversity of their suppliers.

Job Responsibilities

1. On off shifts, weekends and holidays, acts as administrative liaison between administration, patient care staff and other departments. Makes decisions about staff placement and patient placement as needed. Facilitates and participates in interdepartmental problem solving on off shifts and weekends. Maintains high visibility and is readily accessible to staff. Promotes shared decision‑making when interacting with staff and assigns pool and agency staff.
2. Collaborates with other health care disciplines to provide optimal patient care. Facilitates the delivery of patient services on all shifts and weekends. Required to be available for call; may be required to work at various facilities.
3. Uses six leadership actions; adheres to the DMC's Customer Service Standards.
4. Interprets/facilitates implementation of hospital and nursing policy/procedure.
5. Actively participates in the development of staff. Collaborates with nursing education and research, clinical nurse specialists, unit management teams and other resources to provide educational programs for staff on all shifts and weekends.
6. Conducts rounds on patient care areas; evaluates progress toward patient outcomes and intervenes appropriately.
7. In collaboration with unit management or charge nurses, adjusts staffing as necessary, taking into consideration patient population and skill mix.
8. Monitors staff interactions with patients, families and the public.
9. Functions as a resource person for patient care.
10. Responds to emergencies; collaborates with unit staff to ensure adequate staffing during emergencies. Facilitates transfer of patients to appropriate area (e.g., ICU).
11. Assists with the orientation, training of staff and provides input for the evaluation of staff. Acts as a mentor to new staff (i.e., emergencies, general practice).
12. Collaborates with management and staff to meet unit goals.
13. Initiates disciplinary action when indicated; communicates relevant information to manager.
14. Serves on committees and participates in organizational activities as appropriate.
15. Participates in performance improvement activities including data collection.
16. Shares joint accountability with institution for maintaining competency.

COMPLIANCE STATEMENT

Monitors activities for and ensures compliance with laws, government regulations, JCAHO requirements and DMC policies. As directed, implements external and internal audit recommendations. Ensures hospital departments achieve objectives for diversity of their suppliers.

The essential functions of this job include but are not limited to those marked with an asterisk.

Qualifications

Minimum Qualifications

• 1. Bachelor of Science degree in Nursing or enrollment/documented intent to complete BSN within two years; or, eight or more years of current equivalent clinical experience.
• 2. More than two years of progressively more responsible nursing experience. Management experience, preferred.
• 3. Licensed to practice as a Registered Nurse (RN) in the state of Michigan.

Skills Required

• 1. Analytical ability and clinical knowledge necessary to make recommendations concerning the development of departmental policies, goals, budgets and staffing needs.
• 2. Ability to change job-related work practices/priorities/procedures and reschedule activities in response to changing work conditions.
• 3. Ability to work productively and effectively in a complex environment, handle multiple/changing priorities and deal with stress associated with a patient care environment (e.g., medical emergencies, staffing fluctuations, time commitments, varying patient emotions, attitudes, conditions, etc.).
• 4. Ability to adapt to technologies used in the work environment.
• 5. Interpersonal skills necessary to establish/maintain effective communication provide leadership for departmental personnel and develop/maintain productive working relationships with other departments, medical staff and the community.
• 6. Leadership and educational skills to assist in meeting the needs of staff in accordance with departmental goals/objectives.
• 7. Demonstrate willingness to make meaningful contribution to the work environment as evidenced through behavior and attitude.
• 8. Specialized clinical knowledge and analytical ability to accurately facilitate patient care.

Facility Description

Children’s Hospital of Michigan is an international leader in pediatric and adolescent medicine. Surgical services include general, thoracic, reconstructive and cardiovascular. Imaging technology designed specifically for children provides advanced diagnostic services including Positron Emission Tomography (PET) and MRI. The Children’s Hospital of Michigan Emergency Department is a verified Level 1 Pediatric Trauma Center and dedicated pediatric burn center. Experts in pediatric critical care, rehabilitation, and neonatal and perinatal medicine provide care for thousands of children every year at Children’s Hospital of Michigan, Children’s Hospital of Michigan - Troy and six ambulatory sites.

EEO Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

Job: Nursing

Primary Location: Detroit, Michigan

Facility: DMC Children's Hospital of Michigan

Job Type: PRN

Shift Type: Rotating