Access Services Sched Spec 2

Baylor Scott & White Health; Helena (MT); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health benefits eligibility

401(k) with 5% match

Tuition Reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health is seeking a Scheduling Specialist 2 to schedule complex procedures, including interventional radiology, under general supervision. You will validate history, obtain physical, outside images, and complex orders, and capture patient demographic and insurance information.

You will also coordinate with radiology teams and other departments, ensuring accuracy, in-network verification, and timely communication with patients and providers to support high-quality care.

Qualifications

• Education: HS diploma or GED equivalent.
• Experience: 3 years in scheduling or healthcare setting.
• Strong data entry and communication skills.

Responsibilities

• Schedule and coordinate multiple appointments and tests, including complex procedures.
• Validate patient demographics and insurance information; verify in-network coverage.
• Contact patients/providers to arrange interventional radiology procedures.
• Communicate effectively with physicians and other providers.
• Coordinate with day surgery, pathology, anesthesia and other departments.
• Monitor orders to ensure proper routing and timely scheduling.

Skills

Communication

Empathy

Telephone etiquette

Multitasking

Data entry

Education

High School Diploma or GED

Tools

PACS

Microsoft Office

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.




• We never settle by constantly striving for better.




• We are in it together by supporting one another and those we serve.




• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits




• 401(k) savings plan with dollar-for-dollar match up to 5%




• Tuition Reimbursement




• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Scheduling Specialist 2, under general supervision, schedules complex procedures like interventional radiology. They validate and obtain history, physical, outside images, and complex orders. They also capture patient demographic and insurance information.

Essential Functions of the Role

• Schedules and coordinates multiple appointments, procedures, and tests for patients. This includes obtaining patient history, physical information, outside images, and radiologist approval before scheduling complex procedures like interventional or invasive radiology procedures.




• Uploads images to application for radiologist to review prior to study and move to PACS when necessary.




• Contacts patients or providers for complex and/or interventional radiology procedures.




• Communicates effectively with physicians and other providers.




• Contacts patients to schedule complex and/or interventional radiology procedures.




• Coordinates with day surgery, pathology, anesthesia, and any other necessary department when appropriate for complex and/or interventional radiology procedures.




• Collect patient demographic and insurance information during scheduling calls. Validate that insurance is in network with the provider.




• Compiles patient information such as diagnosis, reason for procedure, medications, allergies, and other applicable information prior to scheduled procedure.




• Monitors inbound orders to ensure validation and proper routing. Ensures patients are contacted promptly to schedule procedures.




• Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available.




• Responsible for meeting telephone system metrics and department productivity standards. This includes call length, answer time, and number of calls taken in a specific period.

Key Success Factors

• Must consistently meet performance standards of production, accuracy, completeness, and quality.




• Requires good listening and communication skills, and professional and respectful telephone etiquette.




• Maintain a professional demeanor in stressful, emotional environments with suffering patients and life/death situations.




• Demonstrates effective and professional communication with physicians and other providers.




• General knowledge of medical terminology and complex and interventional procedures.




• Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.




• Demonstrates ability to manage multiple changing priorities in an effective and organized manner.




• Excellent data entry, numeric, typing, and computer navigational skills.




• Basic computer skills and Microsoft Office.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent




• EXPERIENCE - 3 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.