Access Services Representative I

Albany Medical College; City of Albany, Northern (NY, KY); Hybrid; USD 46,000 - 60,000; Full time

Benefits offered by this job

Excellent health care coverage with no

Wellbeing programs

Job summary

Albany Medical Center seeks a Day shift Patient Access Registrar to accurately register patients, verify demographics and insurance, and discuss financial responsibilities.

You will work across multiple systems, support clinical workflows, and ensure HIPAA compliance while delivering patient-focused service.

Qualifications

• High School Diploma or equivalent; 1–3 years customer service and computer skills required.
• Hospital or clinic office experience preferred.
• Ability to multitask in stressful, high patient-volume settings with composure.

Responsibilities

• Register patients with accurate look-up and verify demographics and insurance information.
• Explain financial obligations and collect payments by cash, card, or check.
• Explain regulatory forms and obtain signatures; manage forms for the EHR.
• Comply with HIPAA and work across multiple systems during calls to support clinical workflow.

Skills

Social and emotional intelligence

Conflict management

Team-oriented support

High-stress adaptability

Excellent communication

Education

High School Diploma/G.E.D.

Tools

Electronic Health Record (EHR) systems

Job description

Department/Unit: Patient Access

Work Shift: Day (United States of America)

Salary Range: $46,215.00 - $60,080.00

Essential Duties and Responsibilities

Responsible for accurate patient look up to ensure correct patient is being registered. Responsible for discerning demographic and insurance information to ensure accurate registration. Responsible to interpret information received from Insurance Payer regarding patient’s eligibility and financial responsibility. Responsible for discussing financial obligation of patient and collect via cash, credit card or check. Responsible for explaining regulatory forms and answer questions from patient; obtain signatures accordingly. Responsible for scanning or managing online form template to maintain the Electronic Health Record. Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow.

Functional Competencies

Social and Emotional Intelligence; Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent. Patient centric – customer service. Conflict Management. Team-oriented support. Adaptable to high-stress situation. Excellent communication skill.

Qualifications

High School Diploma/G.E.D. - required. 1-3 years applicable experience; customer service and strong computer skill - required. Hospital or Clinic setting office experience - preferred. Proven customer service skill with ability to exceed expectations. Ability to multi-task in stressful and high patient volume unit. Ability to learn in classroom setting; utilizing resources. Ability to remain composed under pressure. Ability to review information and draw appropriate conclusion. Good judgement and ability to be resourceful to problem solve; elevate issues as needed. Team minded worth ethic. Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

Standing - Occasionally; Walking - Occasionally; Sitting - Constantly; Talking - Constantly; Hearing - Constantly; Repetitive Motions - Constantly.

Thank you for your interest in Albany Medical Center!

Equal Opportunity

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Equal Opportunity

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Albany Medical Center is the centerpiece of medicine, research, and medical education in New York’s Capital Region and is the area's largest private employer with more than 10,000 employees. Albany Medical Center offers excellent career opportunities in a wide range of roles in both patient care and administration. We value all our staff members and offer outstanding employee benefits including:

• Excellent health care coverage with no copay at Albany Medical Center providers


• A wide array of services and programs to support emotional, physical, and mental wellbeing

Anchored in the state’s historic capital city, Albany Medical Center offers a full range of inpatient and outpatient care and is home to the region’s largest hospital, only Level 1 adult and pediatric trauma centers, and only children’s hospital. The downtown campus also offers opportunities at Albany Medical College. Albany Medical Center, along with Columbia Memorial Health, Glens Falls Hospital, Saratoga Hospital, and the Visiting Nurses, form the Albany Med Health System, serving more than three million people over 25 counties.