Access Services Representative 2 - Part Time

The Regional Municipality of Durham; College Station (TX); On-site; USD 35,000 - 48,000; Part time

Job summary

Join a leading not-for-profit healthcare system in Texas as an Access Services Representative 2. You will be responsible for registering patients and managing insurance verifications while getting involved in patient care support. This part-time role offers the opportunity to work in a dynamic healthcare environment that values community service and individual contributions.

Benefits

Eligibility for benefits starting day 1

401(k) match up to 5%

Debt-free tuition assistance

Immediate access to time off

Qualifications

• 2 years of healthcare or customer service experience.
• Proficient in Microsoft Office.
• Excellent communication and customer service skills.

Responsibilities

• Conducts patient interviews for demographic and financial data.
• Verifies insurance eligibility and collects patient payments.
• Provides assistance and directions to patients.

Skills

Communication

Customer Service

Data Entry

Empathy

Education

H.S. Diploma/GED Equivalent

Tools

Microsoft Office

Job description

• Access Services Representative 2 - Part Time

Description

*LOCATION: *700 Scott & White Drive, College Station, 77845 *WORK HOURS:* Mon- Fri 12:30 PM -5:30 PM * *About Us* Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: * We serve faithfully by doing what's right with a joyful heart. * We never settle by constantly striving for better. * We are in it together by supporting one another and those we serve. * We make an impact by taking initiative and delivering exceptional experience. *Benefits* Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: * Eligibility on day 1 for all benefits * Dollar-for-dollar 401(k) match, up to 5% * Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more * Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level *Job Summary* The Access Services Representative 2 collects accurate demographics and insurance information to register patients. They verify insurance benefits and collect patient financial responsibilities. Passionately cross-trains and works in all assigned areas. Serves as a mentor or trainer for peers. *Essential Functions of the Role* * Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing. * Knows the patient flow processes in each area. * Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience. * Interacts regularly with other areas and departments to provide information on patient delays and schedule changes. * Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts. * Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy. * May be responsible for cashiering duties following established policies and procedures. This could take up most of the incumbent's responsibilities in the department. * Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs. Escalates potential service issues to management when necessary. * Adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification. * Conducts formal, documented training and serves as a resource to others. * Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas/locations as assigned. *Key Success Factors* * 2 years of healthcare or customer service experience or education equivalency required. * Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. * Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations. * Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills. * Demonstrates ability to manage multiple, changing priorities in an effective and organized manner. * Excellent data entry, numeric, typing and computer navigational skills. * Basic computer skills and Microsoft Office. *Belonging Statement* We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. *QUALIFICATIONS* * EDUCATION - H.S. Diploma/GED Equivalent * EXPERIENCE - 2 Years of Experience

As the largest not-for-profit healthcare system in Texas and one of the largest in the United States, Baylor Scott & White Health was born from the 2013 combination of Baylor Health Care System and Scott & White Healthcare.Today, Baylor Scott & White includes 52 hospitals, more than 1,300 health system care sites, more than 7,200 active physicians, over 57,000 employees and the Baylor Scott & White Health Plan.

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Job Location

Net Salary per month

$4,057

Median Apartment Rent in City Center

(1-3 Bedroom)

$1,250-$1,938

$1,594

Safety Index

63 /100

63

Utilities

Basic

(Electricity, heating, cooling, water, garbage for 915 sq ft apartment)

$129-$402

$188

High-Speed Internet

$40-$122

$63

Transportation

Gasoline

(1 liter)

$0.76

Taxi Ride

$1.86

Data is collected and updated regularly using reputable sources, including corporate websites and governmental reporting institutions.

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