Access Services Financial Counselor

The Regional Municipality of Durham; Temple (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare system is seeking a Financial Counselor in Temple, TX. The role involves financial clearance, patient interaction, and expert guidance on financial assistance policies. Ideal candidates will have a strong background in healthcare and excellent communication skills, supporting patients in navigating their financial responsibilities.

Benefits

Dollar-for-dollar 401(k) match, up to 5%

Debt-free tuition assistance

Immediate access to time off benefits

Qualifications

• 3 years of healthcare experience or education equivalency required.
• Excellent data entry and typing skills.
• Ability to manage multiple changing priorities.

Responsibilities

• Conducts patient interviews for demographic and financial data.
• Provides estimates of procedures and negotiates payments.
• Handles billing disputes and verifies insurance.

Skills

Problem-solving

Interpersonal skills

Communication skills

Customer service skills

Data entry skills

Education

H.S. Diploma/GED Equivalent

Tools

Microsoft Office

Excel

Job description

Description

*About Us* Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: * We serve faithfully by doing what's right with a joyful heart. * We never settle by constantly striving for better. * We are in it together by supporting one another and those we serve. * We make an impact by taking initiative and delivering exceptional experience. *Benefits* Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: * Eligibility on day 1 for all benefits * Dollar-for-dollar 401(k) match, up to 5% * Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more * Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level *Job Summary* The Financial Counselor performs financial clearance tasks like verifying insurance and providing price estimates. This role resolves disputed billing issues through patient interaction. It also serves as an expert in financial assistance policies and facility collections, and supports special projects. *Essential Functions of the Role* * Works closely with facility leadership to ensure all patients are financially cleared and screened. * Conducts patient interviews to obtain demographic and financial data for registration, insurance verification, pre-certification and billing. * Records accurate patient demographic information when reviewing previous accounts and accounts with future dates of service. * Follows and acts on several complex system policies (financial assistance, limited plan, point of service, out of network, etc.) * Obtains and screens guarantor financial information for financial assistance and or refers patient to appropriate resource for public assistance programs. * Provides estimates of procedures and services, calculates payment requirements, and negotiates pre-service payments according to financial clearance requirements. * Establishes payment arrangements for future and previous services. * Reviews future schedule to ensure pre-authorization and pre-payments have been collected. * Assists with contacting the physician's office and patient to ensure pre-authorization and referral requirements are met before the service date. * Reviews and interprets explanation of benefits from payers. This helps patients and guarantors understand claims processing or denial of services. *Key Success Factors* * 3 years of healthcare experience or education equivalency required. * Proven ability to problem-solve, perform critical thinking. * Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. * Maintain a professional demeanor in stressful and emotional environments. This includes crime, behavioral health, suffering patients, and life-or-death situations. * Must exhibit high empathy and communicate effectively with patients and families during traumatic events, while showing exceptional customer service skills. * Demonstrates ability to manage multiple, changing priorities in an effective and organized manner. * Excellent data entry, numeric, typing and computer navigational skills. * Basic computer skills and Microsoft Office and Excel. *Belonging Statement* We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. *QUALIFICATIONS* * EDUCATION - H.S. Diploma/GED Equivalent * EXPERIENCE - 3 Years of Experience

As the largest not-for-profit healthcare system in Texas and one of the largest in the United States, Baylor Scott & White Health was born from the 2013 combination of Baylor Health Care System and Scott & White Healthcare.Today, Baylor Scott & White includes 52 hospitals, more than 1,300 health system care sites, more than 7,200 active physicians, over 57,000 employees and the Baylor Scott & White Health Plan.

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Job Location

Net Salary per month

$3,770

Median Apartment Rent in City Center

(1-3 Bedroom)

$1,467-$2,300

$1,884

Safety Index

86 /100

86

Utilities

Basic

(Electricity, heating, cooling, water, garbage for 915 sq ft apartment)

$152-$350

$187

High-Speed Internet

$30-$109

$64

Transportation

Gasoline

$2.91

Data is collected and updated regularly using reputable sources, including corporate websites and governmental reporting institutions.

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