Access Services Coord

Baylor Scott & White Health; Temple (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO accrual day 1

Job summary

Baylor Scott & White Health in Temple, TX, is seeking an Access Services Coordinator to support the Supervisor and Manager with daily activities. You will lead staff during shifts, aid in training, maintain quality, and manage work volumes, while handling daily financial services tasks.

The role emphasizes effective communication with internal and external customers, knowledge of insurance terminology, problem solving, and HIPAA compliance.

Qualifications

• Strong communication skills across verbal, written, and digital channels.
• Knowledge of general insurance terminology and payer types.
• Ability to solve problems and think critically in high-stress environments.
• Experience handling confidential information in line with HIPAA.

Responsibilities

• Supervise staff during shifts and assist in training.
• Monitor day-to-day activities against performance goals.
• Support daily financial services activities: pre-registration, insurance verification, and data collection.
• Contribute to process improvements and efficiency initiatives.
• Maintain registration accuracy and data quality across systems.
• Collaborate with departments and participate in committees as directed.

Skills

Communication skills

HIPAA compliance

Problem solving

Customer service

Microsoft Office

Attention to detail

Empathy

Education

Associate's degree or 2 years experience

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott & White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Access Services Coordinator helps the Supervisor and Manager with daily activities. This position leads staff during shifts, aids in training, maintains quality, and manages work volumes. It also handles daily financial services activities.

Essential Functions Of The Role

• Monitors the day-to-day activities of the team according to performance standard goals.
• Assists in allocating and managing staff work functions in relation to work volume.
• Delivers feedback to staff on performance and quality standards.
• Initiates recommendations regarding process and efficiency improvements.
• Performs daily financial services activities. This includes pre-registration, point of service collections, insurance verification, workflow monitoring, and data collection and review.
• Assists with project development and implementation.
• Assists with in-service education related to various departmental functions as well as related computer systems.
• Assists in monitoring registration accuracy and quality compliance.
• Attends department related seminars and provides new and updated information to all staff.
• Interacts as a team member representing Access Services. Serves on designated committees and attends meetings as directed.

Key Success Factors

• Ability to maintain effective communication with internal and external customers, via verbal, written and computer skills.
• Requires knowledge of general insurance terminology to include, but not limited to, governmental and commercial payers.
• Excellent problem solving and critical thinking skills.
• Proven written and verbal communication skills.
• Requires good listening and communication skills, and professional telephone etiquette.
• Maintain a professional demeanor in stressful and emotional environments. This includes crime, behavioral health, suffering patients, and life or death situations.
• Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.
• Proficient typing and keyboarding skills. Basic computer skills and Microsoft Office.
• Works autonomously and self-starter.
• Ability to maintain patient confidentiality in accordance with HIPAA guidelines.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - Associate's or 2 years of work experience above the minimum qualification
• EXPERIENCE - 2 Years of Experience