Access Representative - Patient Registration-Variable - FT

Memorial Health System; Gulfport (MS); On-site; USD 27,000 - 42,000; Full time

Job summary

Memorial Health System in Gulfport, MS, is seeking an Access Representative - Patient Registration. The role focuses on securing valid data for medical records, verifying insurance benefits, performing precertification, securing deposits, and guiding patients and payors through hospital services and billing processes.

Responsibilities include coordinating daily operations, assisting with referrals to Financial Assistance programs, communicating with care teams, handling inquiries, and ensuring

Qualifications

• One year of clerical experience preferred, especially in admissions or billing.
• Experience delivering customer service in healthcare settings is preferred.

Responsibilities

• Coordinate day-to-day operations for a designated patient population.
• Communicate patient needs to the appropriate health care provider.
• Screen for Financial Assistance Program referrals and government agencies.
• Collaborate with Care Team to support business goals and patient satisfaction.
• Answer phones and route messages accurately and promptly.
• Orient patients to unit, visiting hours, and policies.
• Obtain and verify precertifications as payor requirements.
• Maintain and balance cash drawer and perform billing related tasks.
• Ensure communication to staff to meet patient/unit needs.

Skills

Customer service

Education

High school diploma or GED

Job description

Access Representative - Patient Registration-Variable - FT

Gulfport, MS, United States

Job Description

Secures valid data for the establishment of financial and medical records. Verifies insurance benefits, performs precertification, secures deposits, and established payments or referrals for payment sources. Acts as a support to the client for access to hospital services and to insurance companies.

Responsibilities

• Coordinates effective day to day operations of an assigned area or designated patient population.
• Communicates patient/family health care needs to appropriate health care provider.
• Screens patients for referral to Financial Assistance Program and other government funded agencies .
• Participates as a member of the Care Team to achieve business goals, clinical/quality outcomes and customer satisfaction .
• Performs other related duties as assigned or requested.
• No specific complaints received/problems identified regarding lack of responsiveness
• Answers phone and intercom system properly and delivers messages promptly and accurately.
• Orients patient/family to unit/room, visiting hours, and policies.
• Obtains and verifies precertifications on all patients with payor requirements
• Maintains and balances cash drawer
• Processes all consults/stat orders accurately and timely.
• Ensures proper communication to health care provider and other departments to meet patient/unit needs and follow up PRN.
• Accurately provides diagnostic prep information when scheduling patients.
• Informs appropriate staff when a scheduled patient has arrived.
• Assists with distribution and updates required record of distributed radiology Reports
• Initiates and maintains integrity of requests, patient jackets and film release documents.
• Assists in collection and reporting of statistical data
• Screen patients for complaints of incomplete requirements.
• Screen patients for inappropriate proof of income and documentation Submitted to Financial Assistance Committee.
• Provides assistance to team members as requested or necessary.
• Participates on committees/councils as requested/required.
• Communicates operational issues clearly and effectively within the team and outside the team as appropriate.
• Safeguards confidential information.
• Ensures all work areas kept clean and reports any equipment malfunctions to a supervisor.
• Regular and timely attendance is required for this position.
• Performance of duties will be in compliance with all laws and regulations governing healthcare organizations
• Contributes to the daily operation of the division/department by performing other roles as needed.
• Completes special duties/projects as assigned.

Qualifications

Education:

• High school diploma or GED equivalent.

Experience:

• One year previous clerical experience, preferably in a healthcare setting in the areas of admissions and/or billing, with an emphasis on customer service.

Job Info

• Job Identification 27722
• Job Category Clerical & Admin Support
• Job Schedule Full time
• Job Shift Day