Access Representative-Full Time-Rotating

Cape-Fear-Valley-Medical-Center-; Dunn (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Betsy Johnson Hospital in Dunn, North Carolina is seeking an Admissions/Registration Clerical staff member to obtain accurate patient demographics and medical records. You will collect payments and coordinate with insurance, while delivering warm, responsive service to patients and families.

The role requires data entry proficiency, English fluency, and the ability to work in a fast-paced hospital setting. This is an on-site position in a busy patient access area.

Qualifications

• High school diploma or equivalent required.
• Experience in insurance/clerical work within healthcare preferred.
• Ability to read, write and speak English clearly.
• Knowledge of medical terminology preferred.
• Ability to type and perform data entry accurately.

Responsibilities

• Query EAD and enter patient demographics to obtain medical records and account numbers.
• Communicate collection policy and collect outstanding balances, deposits and payments.
• Verify insurance benefits and obtain pre-authorizations as needed.
• Assist other departments with patient information and processes.

Skills

Microsoft Windows

Insurance/clerical

Reading and writing English

Medical terminology

Data entry

Verbal and written communication

Customer service

Critical thinking

Multi-tasking / stress management

Education

High school diploma or equivalent

Tools

Microsoft Windows

Order entry system

Compliance Checker Software

Job description

FacilityBetsy Johnson HospitalLocationDunn, North CarolinaDepartmentPatient AccessJob FamilyClericalWork ShiftRotating Shifts (United States of America)SummaryObtain accurate and detailed demographic, financial and clinical information to perform accurate and complete admissions/registrations, while exhibiting warmth, compassion and responsiveness to patients, their families and friends, professionals and co-workers within the hospital.Knowledge, Skills, and AbilitiesMajor Job FunctionsThe following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:Query EAD and enter patient demographics in computer system to obtain accurate patient medical record and account numberCommunicate Medical Center’s Collection Policy and collect outstanding balance amounts, deposits and point of service paymentsVerify insurance benefits and obtain prior authorizations for those payers that require pre-authorizationVerify through Compliance Checker Software all Medicare patient diagnoses to ensure compliance with LMRP guidelines and obtain ABN’s as necessaryObtain physician orders to support services renderedOrder ancillary tests within the order entry systemAssist insurance companies, physician offices, and other hospital departments with patient information, etc.Monitor and coordinate patient placement through bed control functions in a timely and patient focused mannerOther duties as assignedMinimum QualificationsThe following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:Education and Formal Training:High school diploma or equivalent requiredWork Experience:1 year experience with Microsoft Windows required1 year of insurance/clerical experience within a hospital or medical office setting preferredKnowledge, Skills, and Abilities Required:Proficiency in reading, writing, and speaking the English languageKnowledge of insurance and collection of payments preferredMedical terminology knowledge preferredAbility to type and perform data entry functions at a level required and needed to maintain productivity standards of a departmentExcellent verbal and written communication skillsDemonstrated customer service skills to a variety of customers from different cultural and economic backgrounds preferredCritical thinking skills and ability to problem solveMulti-skilled with the ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health SystemDexterity to operate office equipmentAnswer telephone calls, use personal computer and other business machines extensivelyPhysical Requirements:May have eyestrain due to the many hours spent looking at a computer screenSitting or standing in intervals for long periods of timeLow to moderate noise levelBends, reaches, pushes and pulls file drawers to file records and reportsAbility to transport patients and assist with baggageRegularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 poundsRequired Licenses and CertificationsCape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity