Access & Reimbursement Manager (ARM) - Boston, MA - Remote

Novartis Farmacéutica; United States; Remote; USD 138,000 - 258,000; Full time

Job summary

An established industry player is seeking an Access and Reimbursement Manager to enhance patient access through education and support. This remote role involves collaborating with healthcare providers and navigating complex reimbursement landscapes. You will be the key contact for access-related matters, ensuring compliance and effective communication with stakeholders. If you have a passion for improving patient outcomes and possess strong analytical and problem-solving skills, this is an exciting opportunity to make a significant impact in the healthcare sector. Join a dynamic team dedicated to making a difference in patients' lives.

Benefits

Sign-on bonus

Paid time off benefits

Health insurance

Retirement plan

Qualifications

• 3-5 years in reimbursement or pharmaceutical industry experience.
• Experience with specialty pharmacy products and coding.

Responsibilities

• Support patient access through education on product programs.
• Analyze payer policies and offer solutions for reimbursement.
• Collaborate with cross-functional associates to share insights.

Skills

Problem-solving

Analytical skills

Communication

Knowledge of payer policies

Customer engagement

Education

Bachelor’s Degree

Advanced degree

Tools

HIPAA compliance

Reimbursement systems

Job description

Access & Reimbursement Manager (ARM) - Boston, MA - Remote

Job ID REQ-10045366

Mar 27, 2025

USA

Summary

Location: Remote – Boston, MA. The Access and Reimbursement Manager (ARM) is a field-based role that proactively provides in-person (or virtual as needed) education to defined accounts within their assigned geographies on a wide range of access and reimbursement topics and needs in support of aligned product(s) strategy. The ARM will serve as the key contact and lead for access and reimbursement support-related matters and is responsible for being the local market access expert on payer policy coverage, multi-channel acquisition pathways, billing and coding, claims processing, reimbursement, and integration of manufacturer support programs into a range of account workflows.

Additionally, the ARM will continually need to demonstrate a keen ability to problem-solve, analyze access and reimbursement issues and opportunities, and proactively communicate changes in the healthcare landscape. The ARM will partner closely with other Novartis Pharmaceuticals Corporation (NPC) field associates, including Customer Engagement (Sales) and Market Access, representing NPC with the highest integrity in accordance with NPC Values and Behaviors.

Key Responsibilities:

• Interact within assigned accounts to support patient access within their therapeutic area product(s) providing proactive face-to-face education on product-specific programs to providers and staff.
• Address customer questions for issues related to NPC policies on therapeutic area product ordering, payment, inventorying, and product returns & replacement in offices.
• Work with key members of therapeutic area offices (e.g., providers, administrators, billing and coding staff) to support patient access to products.
• Analyze problems and offer solutions regarding payer policies, drug acquisition, and patient reimbursement.
• Support local coverage decisions to enable meaningful patient access.
• Accountable for establishing preferred acquisition pathways and educating on buy-and-bill processes.
• Maintain expertise in regional and local access landscape and act as the reimbursement expert for aligned therapeutic area product(s).
• Collaborate with cross-functional associates within NPC to share insights on customer needs and barriers.
• Handle Patient Identifiable Information (PII) appropriately and ensure compliance with HIPAA and other privacy laws.
• Responsible for identifying and reporting adverse events via the established Novartis systems.

What You’ll Bring to the Role:

Education: Bachelor’s Degree required. Advanced degree preferred.

• Minimum three to five years' experience in public or private third-party reimbursement arena or pharmaceutical industry.
• Experience with specialty pharmacy products and coding, billing, and in-office support programs.
• Prior account management experience or experience with complex accounts.
• Ability to travel and cover large multistate geography territories, at least 50% travel required.
• Must live within assigned territory.
• Driving is an essential function of this role, and a fully valid and unrestricted driver’s license is required.

Novartis Compensation and Benefit Summary: The pay range for this position is expected to be between $138,600.00 and $257,400.00/year. The total compensation package may also include other elements, such as a sign-on bonus and various paid time off benefits.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you.

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, or promotion for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accessibility & Reasonable Accommodations: The Novartis Group of Companies are committed to providing reasonable accommodations to individuals with disabilities. Please contact us for assistance.