Access Quality and Standards Coach - Patient Friendly Access (PFA)

The Rector & Visitors of the University of Virginia; Charlottesville, Virginia, Evanston Township (VA, MN, IL); On-site; USD 45,000 - 71,000; Full time

Job summary

A leading university is seeking a dedicated Access Workflow Specialist to develop and implement best practices for operational workflows. The role involves training staff, monitoring adherence to SOPs, and collaborating with various stakeholders to enhance clinic operations. Candidates should have a high school diploma and relevant experience, with opportunities for certification within the role.

Qualifications

• At least 3 years of relevant experience in Help Desk/Information Systems or Scheduling/Registration at UVA.
• Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA) required within 18 months of hire.

Responsibilities

• Identify and develop best practice-based Access workflows.
• Provide operational workflow training classes regularly.
• Audit Access operations to identify improvement areas.

Skills

Communication

Attention to detail

Education

High School diploma

Associate or Bachelor's degree

Job description

In collaboration with the Manager, Ambulatory Access Quality & Standards, the central PFA Implementation Team, and Access Pod Managers, develops best practice-based Standard Operating Procedures (SOPs) for operational Access workflows. Engages with stakeholders including HIT, Revenue Cycle Training, and clinic operations during SOP development to ensure operational alignment. Trains Access team members on new and revised workflows through ongoing support and monitoring. Evaluates adherence to SOPs and operational quality by analyzing qualitative and quantitative data. Assists in implementing system enhancements and performs follow-up and reporting on the Registration and Scheduling systems.

Responsibilities

1. Identify and develop best practice-based Access workflows (workflows, SOPs, tools).
2. Provide operational workflow training classes regularly and as needed for Ambulatory Access.
3. Observe staff performing Patient Access functions in clinic settings and provide real-time support and training on best practices.
4. Identify KPIs for Access workflows and monitor data to ensure adherence and identify areas needing support.
5. Audit Access operations (call monitoring, scheduling activity) to identify improvement areas across Ambulatory.
6. Serve as a training representative for interdisciplinary projects as assigned.
7. Perform other duties as assigned.

Position Details

Compensation Range: $45,656.00 - $70,761.60 annually.

Minimum Requirements

• High School diploma or equivalent required; Associate or Bachelor's degree preferred in education, health, or IT-related fields.
• At least 3 years of relevant experience in Help Desk/Information Systems or Scheduling/Registration at UVA.
• Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA) by NAHAM required within 18 months of hire.

Physical Demands

Position requires standing for prolonged periods, frequent bending/stooping, reaching, and repetitive motion (keyboard use). Proficient in communication, auditory, and visual skills. Attention to detail and legible writing ability. Ability to lift/push/pull 50-100 lbs. May be exposed to noise, radiation, radioactive materials, blood, body fluids, and infectious diseases.

The University of Virginia, including UVA Health System, is committed to diversity and equal opportunity employment. All qualified applicants will receive consideration without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, or family medical or genetic information.