Access Provider / Care Manager

Recent Jobs : Human Resources : Swarthmore College; Swarthmore (Delaware County); On-site; USD 65,000 - 72,000; Full time

Job summary

Swarthmore College’s Counseling and Psychological Services (CAPS) is hiring an Access/Care Manager for a 10-month academic year position. The role performs brief assessments, triage, and links students to campus and community resources.

The incumbent evaluates risk and determines appropriate referrals in consultation with CAPS leadership. You will support students, coordinate care, and maintain documentation while collaborating with a multidisciplinary team.

Qualifications

• Master’s degree required or related field.
• Independent PA licensure within 2 years of hire.
• Supervised internship or work in a college counseling center, mental health agency, or related setting.
• Demonstrated ability to assess and manage risk/crisis.
• Commitment to diversity, inclusion, and equity.

Responsibilities

• Provide access appointments over the phone including risk assessment and brief psychoeducational intervention.
• Assist in referrals to external resources as clinically indicated or requested by students.
• Provide follow up case management and consultation for the campus community.
• Maintain accurate and timely documentation for all clinical interactions.
• Maintain up-to-date knowledge on community resources to liaise between CAPS and service providers.
• Update Access policies/procedures and communicate with staff.

Skills

Communication skills

Risk assessment

Crisis intervention

Team collaboration

Empathy

Diversity & inclusion

Education

Master’s Degree in Social Work / Counseling / Counselor Education

Job description

Swarthmore College is a highly selective liberal arts college located in the suburbs of Philadelphia, whose mission combines academic rigor with social responsibility. Swarthmore has a strong institutional commitment to inclusive excellence and nondiscrimination in its educational program and employment practices and encourages candidates who will further advance the goal of fostering a diverse and inclusive community. As one of the nation’s finest institutions of higher learning, Swarthmore College is global in outlook and draws students from around the nation and world. The 425‑acre campus is a designated arboretum, complete with gardens, rolling lawns, a creek, wooded hills, and hiking trails in the Crum Woods.

Who We Are

Swarthmore College’s Counseling and Psychological Services (CAPS) supports the mental health and well‑being of Swarthmore students. We aim to create a safe and confidential environment through a range of psychological support and consultation services. We provide individual and group counseling, assessment, consultation, and referral services to the Swarthmore College community.

The opportunity

The Access/Care Manager provides brief assessment and triage of clients’ presenting concerns and serves as bridge between CAPS and external resources. This position evaluates the risk level and clinical need of incoming students, makes determinations (in consultation with the Director and/or Associate Director of CAPS) about referrals, level of care and primary modality of treatment as well as helps students connect to resources in the community as appropriate. This is a 10‑month position, working during the academic year.

Essential Responsibilities

• Provide access appointments over the phone including risk assessment, clinical dispositioning, and brief psychoeducational intervention
• Assist in the referral to external resources as clinically indicated or requested by current students
• Provide follow up case management and consultation for the Swarthmore campus community
• Maintain accurate and timely documentation for all clinical interactions and consultations
• Maintain up-to-date knowledge on resources available in the community in order to serve as liaison between CAPS and these community mental health & social services
• Maintain and update Access policies/procedures and communicate regularly to staff

Who you are

• You have the ability to clinically assess appropriate levels of care.
• You are an excellent communicator with the ability to form relationships and build professional networks.
• You are committed to social justice and understanding the needs of clients across diverse backgrounds.
• You have the ability to communicate effectively within a multidisciplinary team.
• Empathetic listener with the demonstrated ability to de‑escalate crises/risks.

What you bring

Required Qualifications

• Master’s Degree in Social Work, Counseling, Counselor Education, or related field.
• Independent Licensure in PA in professional discipline within 2 years of hire.
• Supervised internship or work equivalent experience in a college counseling center, mental health agency, or related professional setting.
• Demonstrated ability to assess and manage risk/crisis.
• Demonstrated commitment to diversity, inclusion, and equity.

Preferred Qualifications

• Experience providing psychotherapy, diagnostic assessment, and outreach in a college counseling center setting.
• Demonstrated understanding of social, developmental, and psychological issues and challenges faced by diverse populations of students within a higher education setting.
• Strong organizational and administrative skills.
• Comfort and skill at initiating professional liaison relationships with representatives from internal and external referral resources.

What You Will Get

You’ll work at one of the world’s most renowned liberal arts Colleges, with incredible benefits, a stunning 420‑acre campus, and a collaborative work environment. Join a team of passionate, creative people who work hard and have fun supporting the College students, faculty, and staff.

The market range for this position is $65,000‑$72,000 per year, which represents the College’s good faith and reasonable estimate of the range at the time of posting. The salary offered is determined based on factors including, but not limited to, experience and education of the final selected candidate, departmental budget availability, internal salary equity considerations, and available market information.

Swarthmore College requires a PA Criminal background check for all staff positions prior to the start of employment.

An education verification is required for this position because a college degree is a required qualification for this position.

Swarthmore College is committed to creating a culture of respect and inclusion so that every member of our community feels a sense of belonging. We actively seek and welcome candidates with diverse perspectives and experiences, exceptional qualifications, and a demonstrable commitment to a more inclusive society and world. Swarthmore College is an Equal Opportunity Employer and does not discriminate based on any identity or characteristic protected by law or College Policy.