Access Program Implementation Lead

Follett Higher Education; Westchester (IL); On-site; USD 70,000 - 75,000; Full time

Job summary

A leading educational service provider based in Westchester, Illinois is seeking an Access Implementation Manager. The successful candidate will oversee the course material delivery business, manage the Access program from implementation to execution, and provide necessary training to stakeholders. Candidates should hold a Bachelor's degree and have over 5 years of experience in technical customer support with a proven track record in program operationalization and strategic partnership building. A competitive salary package is offered.

Qualifications

• 5+ years of experience in a technical/customer support environment.
• Demonstrated writing and verbal presentation skills.
• Ability to shift from strategic thinking to tactical execution.

Responsibilities

• Strategically oversee Follett's course material delivery business.
• Take ownership of the Access program from implementation to execution.
• Provide training to internal and external stakeholders on the Access program.

Skills

Technical/customer support experience

Strong communication skills

Organizational skills

Collaborative problem-solving

Experience with product integrations

Education

Bachelor's degree in a related field

Job description

A leading educational service provider based in Westchester, Illinois is seeking an Access Implementation Manager. The successful candidate will oversee the course material delivery business, manage the Access program from implementation to execution, and provide necessary training to stakeholders. Candidates should hold a Bachelor's degree and have over 5 years of experience in technical customer support with a proven track record in program operationalization and strategic partnership building. A competitive salary package is offered.