Access Nurse

Delaware Valley Community Health; Philadelphia (Philadelphia County); On-site; USD 54,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA & FSA options

401(k) with employer match

Employer‑paid life insurance

Tuition reimbursement

Paid time off

CME stipend

Loan repayment assistance

Job summary

Delaware Valley Community Health is seeking an Access Nurse at Maria de los Santos Health Center in Philadelphia, PA. The role supports timely clinical communication between patients and care teams, handling MyChart messages, refill requests, and test result communication within LPN scope.

Based in a busy ambulatory care setting, you will triage patients, document in the EHR, and escalate issues to the Triage Nurse or provider as needed. Monday–Friday schedule, no weekends.

Qualifications

• Current and unrestricted Pennsylvania LPN license.
• Graduate of an accredited practical nursing program.
• Current CPR/BLS certification.
• Strong clinical communication, documentation, and organizational skills.
• Ability to recognize changes in patient condition and escalate appropriately.
• Ability to work efficiently in a high‑volume, team‑based environment.
• Ability to manage telephone, electronic, and EHR‑based patient communications.

Responsibilities

• Interviews/triages patients and/or family to determine need for medical attention.
• Collects and interprets patient data with a provider for initial evaluation or follow‑up.
• Records all patient data in the EHR after each encounter.
• Initiates diagnostic and therapeutic measures per standing protocols.
• Provides health counselling and instructions regarding common patient problems.
• Works with Clinical Pharmacist to support patient education on medications and adherence.

Skills

Clinical communication

Documentation

Organizational skills

Escalation awareness

Telephone & EHR communications

Cultural sensitivity

Education

Practical Nursing Diploma/Certificate

Tools

Epic

MyChart

Job description

Access Nurse

Maria de los Santos Health Center - Philadelphia, PA

Full-Time / Monday - Friday / No weekends!

Who We Are

For over 55 years, Delaware Valley Community Health has been driven by our mission to serve the underserved population of Greater Philadelphia. We feel there is no greater cause than helping those in need, and we welcome all who share in our beliefs to consider joining us.

At DVCH, there’s a lot of humanity in our workplace. We support each other in a friendly, dynamic, and diverse environment and treat each other like family. The work is often challenging but it’s always rewarding.

We are committed to giving our people every opportunity to succeed. We believe that investing in our employees is the right thing to do by providing quality benefits and continuous learning opportunities to enhance the professional and personal lives of our team members. If you are eager to realize your true potential while helping those in need, we invite you to explore a career with purpose, and join our family at Delaware Valley Community Health.

Build a Career with Purpose

We are seeking an Access Nurse to join our Clinical Team at our busy multi-cultural ambulatory care center to support timely and effective clinical communication between our patients and their care teams. Based within the Access Center and reporting to the Lead Triage Nurse, the Access Nurse serves as a first point of clinical review for patient messages and clinical calls. The Access Nurse manages clinical requests within LPN scope and established DVCH protocols, including MyChart messages, medication refill requests, communication of appropriate test results, and clinical calls received through the Access Center. The Access Nurse identifies needs requiring additional clinical assessment or decision‑making and escalates them to the Triage Nurse, provider, or other appropriate member of the care team. The position is designed to improve patient access, provide timely resolution of routine clinical needs, and allow the Triage Nurse team and providers to focus on patients requiring higher‑level clinical assessment and intervention.

Why Join DVCH?

Outstanding Benefits

We offer one of the most competitive benefits packages in our field, including:

• Medical, dental, and vision insurance
• HSA & FSA options
• 401(k) with employer match and additional contributions
• Employer‑paid life insurance
• Tuition reimbursement
• Generous paid time off
• Continuous Medical Education Stipend
• Loan Repayment Assistance Program

Work-Life Balance

• Monday–Friday schedule
• No weekend clinic hours
• Supportive and collaborative work environment

Stability & Growth

As a well‑established and growing Federally Qualified Health Center (FQHC), DVCH offers long‑term career stability and opportunities for advancement in a mission‑driven organization.

What You’ll Do?

• Interviews/triages patients and or family to determine the need for medical attention.
• Collects and interprets patient data in consultation with a provider regarding appropriate management and treatment for the initial evaluation of a problem or the follow‑up of a previously diagnosed condition.
• Records all patient data in patient electronic health record (EHR) after each encounter.
• Initiates diagnostic and therapeutic measures as indicated by standing protocols
• Provides health counselling and instructions regarding common patient problems.
• Works with Clinical Pharmacist in supporting patient education regarding medications and adherence to medications and appointments.

What We’re Looking For?

Minimum Qualifications

• Current and unrestricted Pennsylvania Licensed Practical Nurse (LPN) license.
• Graduate of an accredited practical nursing program.
• Current CPR/BLS certification.
• Strong clinical communication, documentation, and organizational skills.
• Ability to recognize changes in patient condition and identify concerns requiring escalation.
• Ability to work efficiently in a high‑volume, team‑based environment.
• Ability to manage telephone, electronic, and EHR‑based patient communications.
• Commitment to providing respectful and culturally responsive care to DVCH’s diverse patient population.

Preferred Qualifications

• Experience in primary care, ambulatory care, community health, telephone‑based nursing, or an FQHC environment.
• Experience with medication refill and clinical results workflows.
• Experience using Epic and MyChart.
• Bilingual skills preferred based on patient population needs.

DVCH is an EOE/Veterans/Disabled/LGBTQ+ employer.

For more information about DVCH and its services, visit us online at www.dvch.org.