Access Coordinator II Surgical Specialties

University of Arkansas System; Little Rock (AR); On-site; USD 31,000 - 37,000; Full time

Job summary

A leading health care organization, the University of Arkansas System, is seeking an Access Coordinator II for Surgical Specialties. This role involves supporting patient care activities, managing appointments, and assisting patients effectively. Successful candidates will need strong communication and customer service skills, along with basic medical knowledge. Join our team to help improve patient care for Arkansans.

Benefits

Health: Medical, Dental and Vision plans available

Holiday, Vacation and Sick Leave

Education discount for staff and dependents

Retirement: Up to 10% matched contribution

Career Training and Educational Opportunities

Qualifications

• Two years of customer service or healthcare experience.
• Basic proficiency with computers (preferably MS Office).
• Knowledge in basic medical terminology preferred.

Responsibilities

• Schedules, reschedules, coordinates and cancels appointments.
• Conducts pre-registration as needed.
• Meets, greets, and assists the public.

Skills

Communication

Customer Service

Education

High School diploma or GED

Job description

Access Coordinator II Surgical Specialties

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Access Coordinator II Surgical Specialties

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Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students".

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.

Closing Date

07/20/2025

Type of Position

Job Type

Regular

Work Shift

Day Shift (United States of America)

Sponsorship Available

No

Institution Name

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy
  
  

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail].

Department

ICE | CORE PA Surg Spec Access Staff

Department's Website

Summary of Job Duties

The Access Coordinator II works under supervision and provides comprehensive support for the patient care activities. The Access Coordinator II may meet, greet, and assist the public. The Access Coordinator II position answers telephones and/or may coordinate appointments in a call center environment. The Access Coordinator II position may perform other duties to support the patient care activities as needed.

Qualifications

Minimum Qualifications

• High School, GED or formal educational equivalent
• Two years of customer service or healthcare experience.
• Good communication skills, basic proficiency with computers (preferably MS Office), excellent telephone etiquette skills, and general knowledge of office machines including printers and scanners. Excellent customer service skills.
• Knowledge in basic medical terminology preferred, medical terminology competent within 3 months of hire
  
  

Additional Information

Key Responsibilities

• Schedules, reschedules, coordinates and cancels appointments using the hospital systems; conducts pre-registration as needed
• Inputs and/or updates accurate patient information
• Creates new patient charts and accesses systems for orders as appropriate
• Conducts insurance verification and benefit explanation by running eligibility on patients, requests outside records, and gathers outside medical records from referrals as needed
• Meets, greets, and assists the public, answers telephones in a professional and friendly manner
• Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements
• Consistently utilizes communication devices and keeps accurate records as required
• Demonstrates effective service recovery skills
• Attends required hours of training and/or in-services
• Attends staff meetings and participates in the orientation and/or training of new staff
• Participates in annual educational needs and assessment
• Maintains required job skill competencies and completes skill assessment annually
• Completes and maintains documentation of continuing education hours annually
• Other duties as assigned
  
  

Please Note: This general posting is to generate an applicant pool for Access Coordinator II positions. This posting will be used to collect applications to fill current openings as well as anticipated future openings. Future openings are anticipated but not guaranteed. This posting will expire on the posting end date indicated. Applicants wishing to be considered after this date must reapply.

Salary Information

$31,740.80

Required Documents to Apply

List of three Professional References (name, email, business title), Resume

Optional Documents

Proof of Veteran Status

Special Instructions to Applicants

Recruitment Contact Information

Please contact [e-mail] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity

Frequent Physical Activity

Occasional Physical Activity

Benefits Eligible

Yes

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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