Access Coordinator II - Surgery Scheduler - Division of Plastic Surgery

Children's Hospital of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 39,000 - 48,000; Full time

Job summary

Children’s Hospital of Philadelphia (CHOP) is seeking an Access Coordinator II who will be the primary contact for referrals and patients from the initial phone call through start of treatment, collecting information and coordinating appointments for the first visit.

This 100% on-site role for the first year may offer remote work one day per week after the first year. You will collaborate with clinical and scheduling teams to ensure smooth patient flow and accurate documentation.

Qualifications

• At least three (3) years Coordinator experience.
• Previous experience in fast paced pediatric healthcare environment, scheduling experience required.
• Advanced experience in complex scheduling preferred.

Responsibilities

• Educates referrer/family about next steps and what is required for initial visit to CHOP.
• Assists schedulers in coordinating complex appointments, procedures, and services.
• Obtains insurance information and coordinates with Financial Counselor to verify benefits and to obtain proper authorization(s).
• Obtains all clinical information required for initial visit.
• Receives and tracks clinical documents from external hospitals to centralize process and minimize loss of documents; communicates receipt of documents to appropriate clinical team(s) in preparation for the visit.
• Assists in development of systems and processes which automate referrer communications.
• Works closely with clinical teams while physically located in clinic work space.

Skills

Organized

Phone skills

Multi-tasking

Customer service

Communication

Problem solving

Education

Required

Job description

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

SHIFT: Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

The Access Coordinator II is the point of contact for all referrals and patients from initial phone call until start of treatment including receipt of clinical and demographic information required for initial visit. This position is responsible for receiving and processing all incoming phone calls, and web requests from patients, families, and referral sources. This position completes pre-registration, coordinates appointments; collects registration information, and works with the schedulers to coordinate appointments for patients before and/or after their first visit. This role also assists patients in retrieving all materials necessary for their initial appointment and ensuring that all have been reviewed as appropriate by the clinical team prior to the initial patient appointment. This position also serves as a liaison between patients/families and the financial counselor(s) and case managers.

About the Position:

This position will be 100% on-site for the first year with the possibility of remote work one day per week after the first year. You will be responsible for surgical scheduling and management of surgeons' Outlook calendars. You will attend clinic with assigned surgeons approximately one day per week to coordinate and schedule surgical procedures directly with patients during clinic visits.

What You Will Do

• Educates referrer/family about next steps and what is required for initial visit to CHOP
• Assists schedulers in coordinating complex appointments, procedures, and services
• Obtains insurance information and coordinates with Financial Counselor to verify benefits and to obtain proper authorization(s)
• Obtains all clinical information required for initial visit
• Receives and tracks clinical documents from external hospitals to centralize process and minimize loss of documents; communicates receipt of documents to appropriate clinical team(s) in preparation for the visit
• Assists in development of systems and processes which automate referrer communications
• Works closely with clinical teams while physically located in clinic work space.

Education Qualifications

• Required

Experience Qualifications

• At least three (3) years Coordinator experience Required and
• Previous experience in fast paced pediatric healthcare environment, scheduling experience Required
• Advanced experience in complex scheduling Preferred

Skills And Abilities

• Individual must be organized, dependable, and able to make independent judgments.
• Excellent telephone and communication skills are required as is proficiency with computer systems and programs.
• Ability to multi-task and prioritize
• Compassionate listening skills and ability to diffuse high stress situations and conflict resolution
• Requires experience with and high commitment to customer service
• Skill in developing and maintaining effective relationships across disciplines and with medical and administrative staff, patients and the public.
• Excellent verbal and written communication skills.
• Excellent organizational, accountability, critical analysis and problem solving skills.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more. EEO / VEVRAA Federal Contractor | Tobacco Statement

SALARY RANGE

$28.05 - $35.05 Hourly

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.