Access Coordinator II - PRI

UAMS - University of Arkansas for Medical Sciences; Little Rock (AR); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare institution seeks an Access Coordinator II to provide comprehensive support for patient care activities. The role involves greeting patients, managing calls in a call center, and assisting with appointments, all while ensuring high standards of customer service. Ideal candidates should have at least a high school diploma and two years of related experience.

Benefits

Health: Medical, Dental, and Vision plans

Holiday, Vacation, and Sick Leave

Education discount for staff and dependents

Up to 10% matched contribution to retirement

Basic Life Insurance up to $50,000

Career Training and Educational Opportunities

Merchant Discounts

Concierge prescription delivery

Qualifications

• Two years of customer service or healthcare experience.
• Knowledge of basic medical terminology within 3 months of hire.

Responsibilities

• Assist with patient care activities and appointment coordination.
• Conduct insurance verification and explain benefits.
• Collect payments and manage patient information.

Skills

Customer Service

Healthcare Experience

Education

High School Diploma or GED

Job description

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Closing Date:

07/07/2025

Type of Position:

Clinical Staff - Medical Ancillary Support

Job Type:

Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy
  
  

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail].

Department:

ICE | BHSL Access WFC

Department's Website:

Summary of Job Duties:

The Access Coordinator II in the Psychiatric Research Institute works under the supervision of the Access Supervisor and provides comprehensive support for patient care activities. This position may meet, greet, and assist the public. This position answers telephones and/or may coordinate appointments in a call center environment. This position may perform other duties to support patient care activities as needed.

Qualifications:

Minimum Qualifications

• High School, GED or formal educational equivalent
• Plus Two years of customer service or healthcare experience
  
  

Preferred Qualifications

• Knowledge in basic medical terminology, medical terminology competent within 3 months of hire
• Call center experience. Experience in registration, billing, or scheduling in a healthcare environment
  
  

Additional Information:

Requirements:

• Collects and posts payments and issues receipts
• Conducts insurance verification and benefits explanation by running eligibility on patients and requesting outside records
• Ensures adequate stock of supplies, and cleans and maintains equipment and waiting rooms
• Conducts pre-registration, inputs and/or updates patient information, processes walk-ins, creates new patient charts, and accesses systems for orders
• Schedules and coordinates appointments and surgeries or tests using hospital systems by processing visit notifications of patients
• Records daily and monthly statistics and communicates any medical records issues
• Performs other duties as needed
  
  

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [e-mail] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking

Frequent Physical Activity:

N/A

Occasional Physical Activity:

Crouching, Lifting, Reaching, Standing, Walking

Benefits Eligible:

Yes

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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