Access Coordinator II (Jonesboro, AR)

University of Arkansas; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare institution in the United States is seeking an Access Coordinator II to support patient care activities by managing referrals and pre-certifications. The ideal candidate has a high school diploma and two years of experience in customer service or healthcare, possesses excellent organizational and communication skills, and thrives in a dynamic environment. This position offers a range of benefits, including healthcare plans, retirement contributions, and educational opportunities.

Benefits

Health: Medical, Dental and Vision plans

Holiday, Vacation and Sick Leave

Education discount for staff and dependents

Retirement: Up to 10% matched contribution

Basic Life Insurance up to $50,000

Career Training and Educational Opportunities

Merchant Discounts

Concierge prescription delivery

Qualifications

• Two (2) years of customer service or healthcare experience is preferred.
• Detail-oriented with an understanding of insurance regulations.
• Ability to thrive in a fast-paced healthcare environment.

Responsibilities

• Identify and collect patient copays and past-due balances.
• Schedule patient appointments and verify insurance eligibility.
• Monitoring changes in billing procedures and communicating them.

Skills

Customer service skills

Knowledge of basic medical terminology

Organizational skills

Communication skills

Problem-solving skills

Education

High School diploma or GED equivalent

Tools

Epic

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date:

08/07/2025
Type of Position: Clinical Staff - Medical Ancillary Support
Job Type: Regular
Work Shift:

Sponsorship Available:

No
Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail] .

Department: REP | Northeast Jonesboro Business Office

Department's Website:

Summary of Job Duties: The Access Coordinator II plays a crucial role in our organization by supporting patient care activities. Their primary role is to identify and refer patients to sponsoring agencies. They also process pre-certifications and referrals and develop plans to avoid denials. The ideal candidate is detail-oriented, understands insurance regulations, and works well in a team. The Access Coordinator II ensures patient access to healthcare services and efficient organizational operations.
Qualifications:

Minimum Qualifications:

• High School diploma or GED equivalent
• Two (2) years of customer service or healthcare experience

Knowledge, Skills & Abilities:

• Knowledge of basic medical terminology
• Strong Organizational and time management skills
• Excellent communication and problem-solving skills
• Adaptable and able to thrive in a fast-paced healthcare environment
• Basic computer keyboard skills
• General knowledge of office machines, including printers and scanners

Preferred Qualifications:

• Epic
• Experience in registration, billing, or scheduling in a healthcare environment

Additional Information:

Key Responsibilities:

• Identify and collect copays, coinsurance, and past-due patient balances.
• Post payments, print receipts and balance cash drawer.
• Prepares necessary documentation for daily deposits.
• Works registration, and front desk and assists billing to identify potential insurance billing and payment issues.
• Provide courteous and prompt attention to patients while in the registration and front desk area.
• Monitors changes in billing procedures within assigned areas and communicates changes to employees in the work unit.
• Review patient accounts for demographical, insurance, and/or payment errors.
• Tracking of appointment cancellations, no shows etc.
• Ensure faxing, scanning, and importing are completed within a timely manner.
• Reviews and matches patient billing information with billing verifications, diagnoses, and other supporting documentation.
• Schedule patient appointments, verify insurance eligibility, and counsel patients regarding office policies.
• Review Patient Portal requests for demographic or other changes. Review the requested change and approve changes as appropriate and according to policy.
• Review Patient Portal request for appointment request.
• Review appointment requests, schedule as appropriate, and follow up with the patient per their requested communication type.
• Sort and distribute incoming mail.
• Must be able to function in a positive manner in a high-volume environment with a professional attitude to ensure the highest level of customer service.
• A high commitment to maintaining consistent attendance required
• Fill in as Call Center Representative and cross-trains in various other areas as needed.
• Generates reports for accounting.
• May perform other duties as assigned.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Optional Documents:

Cover Letter/Letter of Application, Proof of Veteran Status
Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [e-mail] for any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements: Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity: Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking
Frequent Physical Activity: Repetitive Motion, Standing, Walking
Occasional Physical Activity: Lifting, Pulling, Pushing
Benefits Eligible: Yes