Access Coordinator II (Ft. Smith)

University of Arkansas; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

A leading healthcare institution in the United States is seeking an Access Coordinator II at the Family Medical Center in Fort Smith. This role focuses on providing excellent customer service to patients during registration and appointment processes. Candidates with a high school diploma and at least two years of customer service experience in a healthcare setting are encouraged to apply. This is a full-time position with benefits like health insurance and retirement contributions.

Benefits

Health: Medical, Dental and Vision plans

Holiday, Vacation and Sick Leave

Education discount for staff and dependents

Retirement: Up to 10% matched contribution

Basic Life Insurance up to $50,000

Career Training and Educational Opportunities

Qualifications

• 2+ years of experience in customer service or scheduling in a healthcare environment.
• Ability to follow oral instructions and perform basic data entry tasks.

Responsibilities

• Conduct patient interviews and schedule appointments.
• Maintain cash drawer operations and assist billing.
• Track appointment cancellations and ensure timely communications.

Skills

Customer service skills

Computer/basic keyboard skills

Telephone etiquette

Bilingual-Spanish & English

Education

High School Diploma/GED

Job description

Overview

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students.”

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date: 10/11/2025

Type of Position: Clinical Staff - Medical Ancillary Support

Job Type: Regular

Work Shift: Day Shift (United States of America)

Sponsorship Available: No

Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or questions about a job posting, please contact Human Resources at [e-mail].

Department: REP | West Business Office

Department's Website:

Summary of Job Duties: The Access Coordinator II position at our Family Medical Center in Fort Smith offers an opportunity for individuals who are passionate about providing excellent customer service and assisting patients throughout the registration and appointment process. This role works under supervision to support the clinic’s patient resource needs and ensure comprehensive data collection. Primary responsibilities include conducting patient interviews, scheduling follow-up appointments, maintaining cash drawer operations, answering appointment calls and voicemails, and completing work queues in a timely manner. The Access Coordinator II is also responsible for completing recall appointments for visits and assisting with clinic closing duties.

Qualifications:

Minimum Qualifications:

• High School Diploma/GED
• Two (2) years of experience in customer service, registration, or scheduling in a healthcare environment

Knowledge, Skills, & Abilities:

• Ability to follow oral instructions, read, and write
• Computer/basic keyboard skills, telephone etiquette, and general knowledge of office equipment
• Excellent customer service skills

Preferred Qualifications:

• Knowledge of basic medical terminology; knowledge of healthcare insurance eligibility
• Bilingual-Spanish & English

Key Responsibilities:

• Identify and collect copays, coinsurance, and past due patient balances
• Post payments, print receipts and balance cash drawer
• Prepare necessary documentation for daily deposits
• Register patients at front desk and assist billing to identify potential insurance billing and payment issues
• Provide courteous and prompt attention to patients during registration and front desk interactions
• Recalls for well child appointments are completed quarterly; front desk clinic closing required twice a week (Thursday & Friday)
• Monitor changes in billing procedures and communicate changes to staff
• Review patient accounts for demographic, insurance and/or payment errors
• Track appointment cancellations and no-shows
• Ensure faxing, scanning, and importing are completed in a timely manner
• Review and verify patient billing information with supporting documentation
• Schedule patient appointments, verify insurance eligibility, and counsel patients on office policies
• Review Patient Portal requests for demographic changes and approve as appropriate
• Review Patient Portal appointment requests and follow up with patients as needed
• Sort and distribute incoming mail
• Maintain a positive, professional attitude in a high-volume environment
• Maintain consistent attendance
• Fill in as Call Center Representative and cross-train in other areas as needed
• Generate reports for accounting
• Perform other duties as assigned

This posting will be used to fill multiple vacancies. Work hours are Monday-Friday, 7:30 am - 4:30 pm, including front desk clinic closing once a week (Wednesday).

Salary Information: Commensurate with education and experience

Required Documents to Apply: Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information: Please contact [e-mail] for recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site: https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check, Substance Abuse Testing

This position is subject to pre-employment screening. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relation to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Benefits Eligible: Yes