Access Coordinator I/II-Surgical Services/Radiology

University of Arkansas; United States; Remote; USD 31,000 - 32,000; Full time

Job summary

A prominent educational institution in healthcare is seeking Access Coordinators to facilitate patient access and support in various departments. Responsibilities include scheduling appointments, verifying insurance, and maintaining patient records. Ideal candidates have excellent communication skills and a high school diploma. Competitive salaries of $31,200.00 for AC I and $31,740.80 for AC II offered.

Benefits

Health: Medical, Dental and Vision plans

Holiday, Vacation and Sick Leave

Education discount for staff and dependents

Retirement: Up to 10% matched contribution

Basic Life Insurance up to $50,000

Career Training and Educational Opportunities

Merchant Discounts

Concierge prescription delivery

Qualifications

• Call center experience preferred.
• Experience in registration, billing, or scheduling in a healthcare environment.
• Knowledge of basic medical terminology.

Responsibilities

• Facilitate access to services and provide administrative support.
• Input and update accurate patient information.
• Communicate complete information and maintain confidentiality.

Skills

Basic proficiency with computers (preferably MS Office)

Excellent telephone etiquette skills

General knowledge of office machines

Education

High school diploma/GED

Job description

Overview

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students.”

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. Access your draft applications through “My Draft Applications” on your Candidate Home page.

Details

Closing Date: 10/14/2025

Type of Position: Job Type: Regular

Work Shift:

Sponsorship Available: No

Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

Benefits

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Application Information

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail].

All application materials must be uploaded to the University of Arkansas System Career Site: uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Position Details

Department: ICE | CORE PA Float

Department's Website:

Summary of Job Duties: This posting will be used to fill positions in multiple locations throughout the Radiology and Surgical Services Departments.

Access Coordinator I is responsible for facilitating access to services and providing administrative support to patients or clients. This role involves greeting and registering individuals, collecting necessary information, and coordinating appointments or services based on their needs. The Access Coordinator I also verifies insurance coverage, communicates with patients and providers, and maintains accurate records to ensure efficient and effective service delivery.

Access Coordinator II works under supervision and provides comprehensive support for patient care activities. This position may meet, greet, and assist the public, answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, and collects payments and issues receipts, verifies insurance coverage and responds appropriately to the requirements of third-party payers. Assists with coordinating hospital admissions and surgery scheduling. This position must be able to perform all duties of the Access Coordinator I level and perform other duties to support the patient care activities as needed.

Qualifications

Minimum Qualifications:

• High school diploma/GED
• Basic proficiency with computers (preferably MS Office)
• Excellent telephone etiquette skills
• General knowledge of office machines including printers and scanners

Preferred Qualifications:

• Call center experience
• Experience in registration, billing, or scheduling in a healthcare environment
• Knowledge of basic medical terminology

Additional Information

Responsibilities:

Access Coordinator I

• Schedules, reschedules, coordinates, and cancels appointments.
• Inputs and/or updates accurate patient information.
• Communicates accurate and complete information.
• Maintains strict confidentiality.
• Performs other duties as assigned.

Access Coordinator II

• Schedules, reschedules, coordinates and cancels appointments using the hospital systems; conducts pre-registration as needed.
• Inputs and/or updates accurate patient information
• Creates new patient charts and accesses systems for orders as appropriate
• Conducts insurance verification and benefit explanation by running eligibility on patients, requests outside records, and gathers outside medical records from referrals as needed
• Meets, greets, and assists the public, answers telephones in a professional and friendly manner
• Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements
• Maintains effective communication and keeps accurate records as required
• Demonstrates effective service recovery skills
• Attends required hours of training and/or in-services
• Attends staff meetings and participates in the orientation and/or training of new staff
• Participates in annual educational needs and assessment
• Maintains required job skill competencies and completes skill assessment annually
• Completes and maintains documentation of continuing education hours annually
• Performs other duties as assigned

Salary Information:

AC I - $31,200.00

AC II - $31,740.80

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [e-mail] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Physical Activity: Constant, Frequent, and Occasional activity statements as applicable

Benefits Eligible: Yes