Access Coordinator/Front Desk Coordinator - ICC

HealthRIGHT 360; San Francisco (CA); On-site; USD 39,000 - 54,000; Full time

Job summary

A leading health care organization is looking for an Access Coordinator/Front Desk Coordinator. The role involves assisting with front desk intake, managing appointments, performing administrative duties, and serving a diverse patient population. Candidates should be organized, possess strong communication skills, and have a commitment to serve various communities, including those facing health disparities. Experience in customer service and proficiency in Microsoft Office are required.

Qualifications

• Experience in front desk reception or customer service roles.
• Ability to work under pressure and handle sensitive information.
• Commitment to serving diverse communities.

Responsibilities

• Schedule appointments for medical and dental services.
• Perform administrative tasks like filing and data entry.
• Manage incoming calls and assist in volunteer training.

Skills

Customer Service

Communication

Organizational Skills

Interpersonal Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Access Coordinator/Front Desk Coordinator - ICC

Join to apply for the Access Coordinator/Front Desk Coordinator - ICC role at HealthRIGHT 360.

Job Overview

COVID-19 vaccine and booster required.
This is a union position.

Assist the agency with day-to-day functions, including front desk intake/registration, scheduling, insurance eligibility, training interns & volunteers, and acting as a call receptionist for administrative & clinic departments.

Key Responsibilities

• Clinic Intake Responsibilities: Schedule appointments for medical, dental, behavioral health, and psych services; direct calls; check insurance eligibility; monitor and address incoming faxes; collect payments and record in EMR; assist with enrollment in programs like HSF and MediCal; make follow-up calls; greet and serve patients and visitors; communicate effectively over the phone; work 2-3 Saturday shifts per year.
• Documentation Responsibilities: Perform administrative tasks such as filing, organizing, data entry, and billing; process patient data in electronic systems according to guidelines.
• Administrative Responsibilities: Manage mail, reconcile cash, direct callers and visitors, and assist with volunteer orientation and training. May include other duties as assigned.

Required Qualifications

• Experience in front desk reception, administrative, or customer service roles.
• Professional demeanor with ability to handle sensitive information discreetly; work under pressure.
• Strong organizational, interpersonal, communication, and customer service skills.
• Ability to work collaboratively and independently in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Outlook, Excel).
• Experience working with staff and volunteers.
• Attention to detail and strong organizational skills.
• Commitment to serving diverse communities, including those facing housing insecurity, substance use, HIV/AIDS, mental health issues, and LGBTQ+ populations.
• High School Diploma or GED.

Desired Qualifications

• Two years of experience in a medical front office, preferably in a community clinic.
• Knowledge of Healthy SF and One-E-App systems.
• Understanding of harm reduction and client-centered services.
• Bilingual in Spanish and English.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Hospitals and Health Care

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