Access Coordinator - Conduit Health Partners

Mercy Health; United States; On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

403(b) matching

Health insurance

Paid time off

Professional development

Tuition assistance

Job summary

Mercy Health is seeking non-licensed clinical and clerical support to assist multiple service areas, including patient intake, care coordination, scheduling, and communication for patient logistics and care teams.

Ideal candidates will have strong communication skills, healthcare terminology understanding, and the ability to multitask in a fast-paced environment. The role supports Mercy Health operations at various sites with potential travel and remote work elements.

Qualifications

• Customer-facing healthcare support experience preferred.
• Ability to enter and retrieve data in EMR systems accurately.
• Understanding of medical terminology and patient confidentiality.

Responsibilities

• Accepts/ Facilitates patient/caregiver communication as assigned.
• Facilitates care coordination including transportation, scheduling, and care instructions.
• Completes patient intake according to workflow.
• Uses algorithms to determine escalation needs and informs care team as needed.
• Maintains professional relationships with care team members.
• Participates in process improvement and professional development.
• Communicates with providers to track patient status and care events.
• Enters/retrieves information in EMR as per policy and data collection.
• Performs other tasks as directed by supervisor.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Active listening

Problem solving

Flexibility

Education

High School Diploma or equivalent

Associates degree, Health Sciences/Healthcare

Informatics/Healthcare Management (preferred)

Tools

Epic electronic health record

Genesys contact center

Job description

Provide non licensed clinical and clerical support for Conduit Health Partners business areas. Primary function is determined by assigned Conduit service and may include call intake, coordination relative to patient logistics, care coordination, scheduling, and communication to support patient logistics, scheduling and care team communication related to books of business. Possesses strong verbal and written communication and interpersonal skills in addition to an understanding of medical terminology. The role requires team participation and willingness to accept delegation. Flexibility, autonomy, strong organization, and the ability to multi-task are essential characteristics.

Essential Job Functions

• Accepts/ Facilitates patient/caregiver communication as assigned
• Facilitates care coordination including but not limited to transportation arrangement, scheduling, care instruction as indicated by algorithm or in response to delegation
• Completes patient intake according to workflow
• Utilizes workflow or algorithm to determine need for and effective facilitation of escalation as well as request for care team to report to patient care area.
• Maintains professional collaborative relationships with members of the care team
• Participates in process improvement, professional development and peer review
• Facilitates communication with providers/ care team to maintain awareness of care event or case status. This includes but not limited to instructions, escalation, bed assignment status, transportation arrangements, inquiries related to potential for readmission, pending evist as well as need for related follow up.
• Accurately enters and retrieves information within the EMR or client preferred documentation system as well as other systems utilized within assigned service area ensuring compliance to policy and regulatory processes and data collection.
• Responsible for other tasks and analysis as requested /directed.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• Certified Nursing Assistant (CNA) (preferred)
• Certified Medical Assistant (CMA) (preferred)

Education

• High School Diploma or equivalent (required)
• Associates degree, Health Sciences/Healthcare
• Informatics/Healthcare Management (preferred)

Work Experience

• 1 year of healthcare or healthcare contact center (required)

Training

• Epic electronic health record – preferred
• Genesys contact center – preferred

Language

• None

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

• Neonates (0-4 weeks)
• Infant (1-12 months)
• Pediatrics (1-12 years)
• Adolescents (13-17 years)
• Adults (18-64 years)
• Geriatrics (65 years and older)

Not applicable to this position

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• General office environment.
• May have periods of constant interruptions.
• Required to car travel to off-site locations, occasionally in adverse weather conditions.
• Prolonged periods of working alone.
• Remote work environment with prolonged periods of time in front of a computer.

Skills

• Customer service oriented
• Microsoft Office Tools (Outlook, MS Teams, Excel, Word, etc.)
• Technology savvy
• Multitasking
• Review & interpret patient transfer case information.
• Escalate/Inform regarding patient status changes
• Record tasks and conversations regarding patient transfer
• Attention to detail
• Acceptance of authority
• Critical thinking
• Communication with clinical care team members
• Teamwork
• Active listening
• Relationship building
• Agility and adaptability
• Excellent oral and written communication skills
• Performance driven

Range

• Minimum: $17.25
• Maximum: $25.87

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Aff If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail].