Access Coordinator

OnPoint; Michigan; On-site; USD 58,000 - 80,000; Full time

Benefits offered by this job

401(a) matching

457 retirement

Paid holidays

Medical insurance

Dental insurance

Vision coverage

HSA funding

Disability insurance

Life insurance

Paid Time Off

Job summary

OnPoint is seeking a dedicated access specialist to assist individuals seeking services through phone and in-person contact. You will guide clients through the access and intake process, collect demographic and financial information, and coordinate with the reimbursement team to ensure smooth service initiation.

This role requires strong written and verbal communication, the ability to work independently within a team, and a commitment to providing compassionate, accessible care in a

Qualifications

• Bachelor’s degree in human services field.
• Minimum of one year relevant work experience with the target population.
• Experience with public behavioral health services preferred.
• Lived experiences with mental illness/developmental disabilities/substance use disorders a plus.

Responsibilities

• Respond to phone inquiries from individuals seeking information about access to services.
• Function as the first point of contact for those who come to the agency seeking services through the same-day access process or scheduled appointment.
• Provide an overview of the access and intake process and answer any questions individuals may have.
• Engage with individuals to obtain demographic information and an overview of the reason for seeking services.
• Obtain insurance and financial information, explaining the rationale and ability to pay (ATP) process.
• Provide insurance and financial information to identified reimbursement specialist.
• Review and complete required consent forms.
• Support individuals to complete access documents and forms.
• Complete documentation according to established accreditation, regulatory, funding, and best practice standards.
• Perform other duties as assigned.

Skills

Communication skills

Independent worker

Task prioritization

Team support

Education

Bachelor’s degree in human services

Job description

To support individuals seeking services from OnPoint through phone and in-person contact focused on providing and obtaining the information necessary to initiate and advance the access process.

Essential functions

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Respond to phone inquiries from individuals seeking information about access to services.
• Function as the first point of contact for those who come to the agency seeking services through the same-day access process or scheduled appointment.
  • Provide an overview of the access and intake process and answer any questions individuals may have.
  • Engage with individuals to obtain demographic information and an overview of the reason for seeking services.
  • Obtain insurance and financial information, explaining the rationale and ability to pay (ATP) process.
  • Provide insurance and financial information to identified reimbursement specialist.
  • Review and complete required consent forms.
• Support individuals to complete access documents and forms.
• Complete documentation according to established accreditation, regulatory, funding, and best practice standards.
• Perform other duties as assigned.

PAY RANGE/BENEFIT PACKAGE:

Salary: starting at $57,948.80 up to $79,955.20 annually - placement above minimum salary is based on experience.

OnPoint Benefits:

• 401(a) retirement: employer matching
• 457 retirement
• Paid holidays

PAY RANGE/BENEFIT PACKAGE:

Salary: starting at $57,948.80 up to $79,955.20 annually - placement above minimum salary is based on experience.

OnPoint Benefits:

• 401(a) retirement: employer matching
• 457 retirement
• Paid holidays

Benefits effective date of hire:

• Medical insurance
• Dental insurance
• Vision Coverage
• Employer funding of Health Savings Account

Employer Paid benefits:

• Disability insurance
• Life insurance (up to $50,000)
• Paid Time Off

Required skills

• Solid written and verbal communication skills
• Ability to work independently within a strong team environment.
• Ability to structure workload while accommodating unexpected situations and client and team needs
• Maintain a focused and positive attitude to support clients, families, and teams.

Supervisory responsibilities

None

Core Values

• Integrity
• Inclusivity
• Honor
• Equality
• Humility
• Teamwork
• Cultural Competence
• Work Environment – Environments can vary. Primarily work in an office environment, but travel by automobile to other locations within and outside of the County may be required.
• Physical Demands – Generally, performs sedentary work but must have the ability to lift up to 35 pounds. Occasional bending, stooping, kneeling, lifting. Ability to sit for extended periods of time.
• Work a schedule of hours to accommodate client need, including evenings.

Required education and experience

• Bachelor’s degree in human services field
• A minimum of one-year relevant work experience with the target population

Preferred education and experience

• Lived experiences with mental illness/developmental disabilities/ co-occurring disorders/substance use disorders.
• Experience in the public behavioral health services

Additional eligibility requirements

Must possess a valid driver’s license, registration and proof of automobile insurance when operating County vehicles or operating personal vehicles in performance of job duties at any time. May provide own transportation for job related use, including transporting of individuals served, to and from meetings and activities at varying work locations throughout Allegan County.

Work authorization/security clearance requirements

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

EEO statement

OnPoint respects and appreciates differences based on race, color, religion, national origin, gender, sexual orientation, age, abilities, culture, occupation, position, education, and the life experiences of each individual. OnPoint recognizes diversity as the mix of unique talents that each employee brings to the agency.