Access Control Specialist (In Office 4 Days/Week)

Georgia Power Company; Atlanta (GA); On-site; USD 50,000 - 65,000; Full time

Job summary

Georgia Power is seeking an Access Control Specialist to operate physical access control systems and provision ID badges for employees and visitors at the Atlanta HQ. The role includes badge creation, issuing, mail/print processes, and ensuring quality control.

You will support ESST scopes, manage security projects, and perform data audits, with strong emphasis on customer service and interdepartmental collaboration.

Qualifications

• 1–2 years in customer service.
• Beginner level CCure knowledge.
• 1 year troubleshooting experience.
• Developing knowledge of the Corporate Security business.
• Understanding ESST responsibilities.
• Familiar with CCure 9000 monitoring and administration, JIRA, ProWatch, and MS Office.

Responsibilities

• Operate Georgia Power and Southern Company Gas physical access control systems.
• Provision access clearances and issue badges; mail or print badges.
• Greet and check in visitors as part of guest relations.
• Manage ESST scopes of work and projects on demand.
• Assist with access control data audits, integrator support, and project management.

Skills

Customer service

CCure knowledge

Troubleshooting

Relationship building

Tools

CCure 9000

JIRA

ProWatch

Microsoft Office

Job description

Access Control Specialist

Please Note: You MUST be In the Office a minimum of four (4) days per week and/or as additionally required.

Please Note: You MUST be In the Office a minimum of four (4) days per week and/or as additionally required.

Please Also Note….There will be occasional, mandatory, Saturday work.

This position will be based at 241 Ralph McGill Blvd (GA Power HQ), Atlanta, GA.

Job Summary

Responsible for operation of the Georgia Power and Southern Company Gas physical access control systems, to provision access clearances to GPC, SCS, and GAS ID badges and assign those badges to individuals. Physically create those badges and issue, mail, or remote print them to strategically placed, remote Corporate Security badge printers.

Perform guest relations services including greeting and checking in visitors.

Become a subject matter expert for all Electronic Security Support Team (ESST) scopes of work and manage projects on demand for Corporate Security such as enterprise physical and electronic security systems programming, access control data audits, integrator support, and technical support for project managers. Access, update, and maintain physical access control systems.

Procure supplies and maintain storeroom inventory. Ensure adherence to established departmental policies and procedures, objectives, and badging quality assurance. Provide excellent customer service to internal and external customers.

Job Requirements

• Minimum 1-2 years in customer service.
• Demonstrate beginner level knowledge of CCure Application.
• Minimum 1 Year Troubleshooting Experience.
• Developing knowledge of the Corporate Security business and various functions within the organization.
• Basic understanding of ESST responsibilities.
• Demonstrates beginner level operation abilities in the various technologies utilized on a daily basis to include CCure 9000 Monitoring, CCure 9000 Administration, JIRA, ProWatch, Microsoft Office.
• Focus on individual projects and assignments designed to develop knowledge and abilities.Apply basic concepts, techniques, and procedures to accomplish tasks.
• Learn and show progression towards establishing proficiency of all processes, procedures, technical specifications, and plans related to the to the wide variety of scopes of work of an Access Control Specialist.
• Recognizes the importance of building effective relationships and begins to build those relationships.
• Performs duties with moderate instruction and guidance. Follows established procedures and consults with management on any deviation from protocol.

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 21602

Job Category: Customer Service

Job Schedule: Full time

Company: Georgia Power