Access Control Service Technician

Premier Commercial Security; North Carolina; On-site; USD 42,000 - 64,000; Full time

Job summary

Premier Commercial Security, Inc. is seeking a full-time Access Control Service Technician for the Raleigh-Durham-Chapel Hill area to install, configure, test, and maintain access control and video surveillance systems at customer sites.

You will perform preventive maintenance, diagnose equipment and network issues, document service activities, and deliver a professional on-site experience while coordinating with project managers and teammates.

Qualifications

• Maintenance & repair and maintenance skills for access control, video surveillance, and alarm systems.
• Troubleshooting hardware, wiring, and basic network-related issues.
• Field service skills including work at customer sites and managing daily schedules.
• Customer service skills to communicate clearly and build trust.
• Experience with low-voltage wiring and electronic security systems is beneficial.
• Ability to read technical manuals, wiring diagrams, and installation drawings.
• Valid driver's license and ability to travel locally within Central/Eastern North Carolina.
• High school diploma or equivalent; technical certification a plus.
• Comfort working on ladders, in mechanical rooms, and various environments with safety guidelines.

Responsibilities

• Install, configure, test, and maintain access control systems and video surveillance.
• Perform routine and preventive maintenance and diagnose issues.
• Document service activities and prepare basic reports.
• Collaborate with team members and project managers to support project completion.
• Interact with customers on-site and provide a professional service experience.

Skills

Maintenance & Repair

Troubleshooting

Field Service

Customer Service

Reading technical manuals

Education

High school diploma or equivalent

Technical certification or vocational training in electronics/security systems

Tools

Low-voltage wiring

Door hardware

Electronic security systems hardware

Job description

Company Description

Premier Commercial Security is a leading North Carolina security provider focused on protecting lives and properties across commercial buildings, healthcare facilities, retail, energy and utilities, logistics, hospitality, transportation, and educational campuses. The company specializes in installing and monitoring access control and video surveillance systems that support daily operations and help prevent theft, burglaries, and internal loss. Premier Commercial Security also prioritizes intrusion and life-safety alarm solutions to reduce risks to people and assets, with Central and Eastern North Carolina as its core service region. Guided by a strong value system and commitment to service excellence, the organization aims to deliver reliable security solutions that offer safety and peace of mind to businesses and government agencies.

Role Description

This is a full-time, on-site Access Control Service Technician role based in the Raleigh-Durham-Chapel Hill Area. The Access Control Service Technician will install, configure, test, and maintain access control systems, video surveillance, and related security hardware at customer locations. This role involves performing routine and preventive maintenance, diagnosing and resolving equipment and network issues, and ensuring systems operate within established performance and safety standards. The technician will document service activities, prepare basic reports, and collaborate with team members and project managers to support timely project completion. The role also includes interacting with customers on-site, explaining system functionality, and providing a professional and courteous service experience.

Qualifications

• Candidates should possess strong Maintenance & Repair and Maintenance skills for access control, video surveillance, and alarm systems.
• Candidates should possess solid Troubleshooting skills to diagnose and resolve hardware, wiring, and basic network-related issues.
• Candidates should possess Field Service skills, including working at customer sites, managing day-to-day schedules, and following safety protocols.
• Candidates should possess effective Customer Service skills to communicate clearly with clients, explain technical information, and build trust.
• Relevant experience with low-voltage wiring, door hardware, and electronic security systems is highly beneficial.
• Ability to read and interpret technical manuals, wiring diagrams, and installation drawings.
• Valid driver’s license and ability to travel locally within the Raleigh-Durham-Chapel Hill and broader Central/Eastern North Carolina region.
• High school diploma or equivalent required; technical certification or vocational training in electronics, security systems, or related field is a plus.
• Comfort working on ladders, in mechanical rooms, and in various indoor and outdoor environments, following all safety guidelines.