Access Control Network Security Specialist (Remote Work)

CAN Community Health; Tampa (FL); Remote; USD 80,000 - 100,000; Full time

Job summary

Join an established organization as an Access Control Network Security Specialist, where you will be instrumental in supporting and maintaining critical IT systems. This role involves troubleshooting network and security issues, providing exceptional customer support, and ensuring compliance with HIPAA regulations. You will work with cutting-edge technology, including Peplink networking equipment and various security management software. If you thrive in a dynamic environment and are passionate about IT operations, this opportunity offers a chance to make a significant impact while working with a diverse and inclusive team.

Qualifications

• 4+ years of IT Operations experience required.
• Bachelor's degree in a related field is mandatory.

Responsibilities

• Support installation and maintenance of core IT systems.
• Troubleshoot networking and security issues for clients.

Skills

Access Control Systems

Network Support

Analytical Skills

Problem-Solving Skills

Communication Skills

Detail-Oriented

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Systems

Tools

Peplink Networking Equipment

Kantech

Axis

EntraPass Security Management Software

Microsoft Office Suite

Adobe

Job description

Description

Responsible for the support, installation, maintenance, and retirement of the systems that are at the core of an organization. The services under the responsibility of the Access Control Network Security Specialist are the supporting services that enable delivery of customer-facing IT services.

Responsibilities:

1. Experience in the Access Control, Surveillance, and Intercom System industry
2. Experience in Network Support and Data Centers
3. Strong written and verbal communication skills
4. Creates a personal connection with customers, acts friendly and respectful with a positive attitude
5. Has excellent analytical and problem-solving skills
6. Is detail-oriented with strong organizational and time management skills
7. Works well as a team player
8. Willing to travel and to work outside 8:00am – 5:00pm occasionally
9. Promotes and practices CAN Community Health, Inc.'s mission and values and follows its policy and procedures

Network Support:

1. Supporting the Peplink line of networking equipment including SD-WAN routers, switches, Wi-Fi, and other products
2. Providing email and phone support for customers who are having networking issues
3. Troubleshooting a variety of WAN technologies (Cellular, MPLS, Ethernet, Cable, etc.)
4. Troubleshooting VPN technologies (IPSec, AOVPN, Client VPNs)
5. Troubleshooting applications over LANs, WANs, and VPNs (VoIP, IoT/M2M Telemetry, Active Directory, LDAP, RADIUS)

Security Support:

1. Knowledge of Kantech and Axis is a must
2. Knowledge of EntraPass Security Management Software
3. Strong knowledge of Azure, Microsoft Office Suite, and Adobe
4. Ability to read blueprints and specification documents

Secondary Tasks:

Ensures client confidentiality by abiding by HIPAA laws and CAN Community Health Policies and Procedures.

Other duties as assigned.

Knowledge, Skills and Abilities Required:

1. Knowledge of HIPAA Rules and Regulations
2. Knowledge of medical office procedures
3. Ability to work with minimal supervision
4. Ability to research projects
5. Ability to operate a computer and basic office equipment
6. Ability to exercise judgment to solve operational problems where the answer is not apparent
7. Ability to maintain strong attention to detail in high-pressure situations
8. Ability to read, understand, and follow oral and written instructions
9. Ability to establish and maintain effective working relationships with employees and the public
10. Must be well organized and detail-oriented

Responsible To: IT Infrastructure & Security Manager

CAN Community Health is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Requirements

Educational/Professional:

Bachelor's degree in computer science, Information Systems, or a closely related field.

Minimum 4+ years IT Operations experience.

Physical Requirements:

LIGHT: Exerts up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time, but may involve walking or standing for brief periods of time.

Requires expressing or exchanging ideas by means of spoken word, visual and auditory acuity.