Access Control(Luxury Residential)

Associa; Miami (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

Associa is seeking an Access Control Officer for a luxury residential community in Miami, FL. The candidate will serve as the professional first point of contact, ensuring a safe, secure, and welcoming environment for residents, guests, vendors, and service providers.

Ideal applicants will combine security awareness with outstanding hospitality skills, maintain detailed access logs, and collaborate with property management to enforce community policies while delivering exceptional customer

Qualifications

• Experience in access control or front desk in luxury settings.
• Excellent customer service and interpersonal skills.
• Professional communication and courteous demeanor.
• Ability to work varied shifts including weekends and holidays.

Responsibilities

• Monitor and control access to the luxury community and ensure only authorized individuals enter.
• Verify identification and authorization for residents, guests, vendors, contractors, and service providers.
• Provide a professional and welcoming first point of contact for residents and guests.
• Maintain a high level of customer service while enforcing access policies and procedures.
• Monitor visitor and vendor activity and maintain accurate access records and logs.
• Monitor security cameras and access control systems.
• Conduct routine patrols of designated areas and report unusual activity.
• Assist residents and guests with directions and property-related questions.
• Receive and manage packages and deliveries for residents.
• Monitor deliveries, contractors, and service providers entering and exiting the property.
• Communicate professionally with residents, Board members, property management, vendors, and other stakeholders.
• Respond to security, safety, or resident-related concerns and notify management as needed.
• Prepare accurate incident reports and daily activity logs.
• Maintain confidentiality regarding residents, guests, and property operations.
• Follow all community policies, procedures, and security protocols.
• Maintain a professional appearance and demeanor at all times.
• Perform other duties as assigned by the Property Manager or management team.

Skills

Customer service

Interpersonal skills

Professional communication

Attention to detail

Security awareness

Tools

Access control systems

CCTV monitoring

Job description

Job Description

Access Control Officer – Luxury Residential Community

Position Summary

We are seeking a professional, reliable, and customer-service-oriented Access Control to join our team at a luxury residential condominium community.

This position is responsible for maintaining a safe, secure, and welcoming environment while providing an exceptional level of service to residents, guests, vendors, and visitors. The ideal candidate understands that working in a luxury residential community requires both security awareness and outstanding hospitality skills.

The successful candidate will be professional, well-presented, attentive to detail, and comfortable interacting with residents and guests in a high-end environment.

Essential Responsibilities

• Monitor and control access to the luxury residential community and ensure that only authorized individuals enter the property.
• Verify identification and authorization for residents, guests, vendors, contractors, and service providers.
• Provide a professional and welcoming first point of contact for residents and guests.
• Maintain a high level of customer service while enforcing community access policies and procedures.
• Monitor visitor and vendor activity and maintain accurate access records and logs.
• Monitor security cameras and access control systems.
• Conduct routine patrols of designated areas of the property and report any unusual or suspicious activity.
• Assist residents and guests with directions, general questions, and property-related requests.
• Receive and manage packages and deliveries for residents in accordance with community procedures.
• Monitor deliveries, contractors, and service providers entering and exiting the property.
• Communicate professionally with residents, Board members, property management, vendors, and other stakeholders.
• Respond appropriately to security, safety, or resident-related concerns and notify management when necessary.
• Prepare accurate incident reports and daily activity logs.
• Maintain confidentiality regarding residents, guests, and property operations.
• Follow all community policies, procedures, and security protocols.
• Maintain a professional appearance and demeanor at all times.
• Perform other duties as assigned by the Property Manager or management team.

Requirements

• Qualifications
  • Previous experience in Access Control, Concierge, Security, Front Desk, Guest Services, or a similar position preferred.
  • Experience working in a luxury condominium, high-rise, hotel, or upscale residential community strongly preferred.
  • Excellent customer service and interpersonal skills.
  • Professional communication skills and a courteous, approachable personality.
  • Strong attention to detail and situational awareness.
  • Ability to enforce access policies while maintaining a positive and respectful relationship with residents and guests.
  • Ability to remain calm and professional when handling difficult or unexpected situations.
  • Basic computer skills and ability to learn property access control and security systems.
  • Dependable, punctual, and able to work independently.
  • Ability to work morning, evening, overnight, weekend, and holiday shifts, depending on property needs.

Ideal Candidate

The ideal candidate will have a combination of security awareness, hospitality, and luxury customer service experience.

We are looking for someone who understands the importance of providing residents with a high level of personalized service while maintaining the safety, security, and integrity of the community.

The successful candidate should be:

• Professional and well-presented
• Customer-service oriented
• Reliable and dependable
• Observant and detail-oriented
• Courteous and approachable
• Comfortable working with high-profile residents and guests
• Able to communicate effectively with management and residents
• Comfortable working in a fast-paced luxury residential environment

manner.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.