Access Center Specialist II

Nemours Children's Health; Orlando (FL); Hybrid; USD 39,000 - 52,000; Full time

Benefits offered by this job

Competitive base pay

Annual incentive program

Comprehensive benefits

403B with employer match

Public Service Loan Forgiveness

No state income tax in Florida

Job summary

Nemours Children's Health in Orlando, FL is seeking a Full-Time Access Center Specialist II in a hybrid role focused on accurate data, compassionate service, and seamless patient access. You will schedule specialty appointments, verify insurance and registration details in the EMR, explain financial responsibilities, and move urgent needs forward quickly while protecting confidentiality.

The role collaborates with clinics, physicians, managers, and other departments to ensure smooth care

Qualifications

• High School Diploma required.
• More than one year of customer service, medical office, or call center experience preferred.
• NAHAM/CHAA certification preferred.

Responsibilities

• Be the welcoming voice that schedules specialty appointments and follows up when needed.
• Capture accurate patient, insurance, registration, and billing information in the EMR.
• Help families understand insurance eligibility, authorizations, and financial responsibilities.
• Move urgent needs forward quickly by prioritizing and escalating appointment concerns.
• Prepare families for successful visits by sharing directions, requirements, and next steps.
• Keep teams informed through clear documentation, work queue review, and timely follow-through.
• Support daily access operations, including staff messages, cancelled clinic requests, and appointment accuracy.
• Partner professionally with clinics, physicians, managers, and internal departments.
• Protect confidentiality while living Nemours mission, values, policies, and service standards.

Skills

Customer service

Call center

Medical office

Education

High School Diploma

Job description

Job Description

At Nemours, every call is a chance to make care easier for a child, a family, or a provider. We are seeking a Full-Time Access Center Specialist II to join our Orlando, Florida team in a hybrid role focused on connection, accuracy, and compassionate service.

This role serves as a trusted guide for patients, families, providers, and internal teams - scheduling specialty appointments, verifying insurance and registration details, explaining financial responsibilities, and helping ensure each care journey starts smoothly and confidently.

This is a hybrid role.

What You'll Do

• Be the welcoming voice that schedules specialty appointments and follows up when needed.
• Capture accurate patient, insurance, registration, and billing information in the EMR.
• Help families understand insurance eligibility, authorizations, and financial responsibilities.
• Move urgent needs forward quickly by prioritizing and escalating appointment concerns.
• Prepare families for successful visits by sharing directions, requirements, and next steps.
• Keep teams informed through clear documentation, work queue review, and timely follow-through.
• Support daily access operations, including staff messages, cancelled clinic requests, and appointment accuracy.
• Partner professionally with clinics, physicians, managers, and internal departments.
• Protect confidentiality while living Nemours mission, values, policies, and service standards.

Qualifications

• High School Diploma required.
• More than one year of customer service, medical office, or call center experience preferred.
• NAHAM/CHAA certification preferred.

What We Offer

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
• Comprehensive benefits: health, life, dental, vision
• 403B with employer match.
• Licensure, CME and dues allowance
• Not-for-profit status; eligibility for Public Service Loan Forgiveness
• For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .