Access Center Coordinator - EHS Access and Command - Full Time

Southern New Hampshire Health; Manchester (NH); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Tuition reimbursement

403b Retirement plans

Referral bonuses

Job summary

A regional health system is looking for an Access Center Coordinator to manage incoming calls and requests, ensuring efficient patient access to care. Responsibilities include coordinating appointments and documenting patient information accurately. Candidates should have a high school diploma and ideally two years of experience in healthcare or contact centers. We provide a supportive work environment, excellent benefits including health coverage, and opportunities for professional development.

Qualifications

• 2 years of Health Care experience or contact center work.
• Experience in a contact/call center environment is required.
• Ability to work in a fast-paced environment.
• Experience in a call center environment preferred.

Responsibilities

• Initiate and coordinate registration and scheduling for new patient appointments.
• Document all patient information into Epic.
• Triage incoming calls professionally.
• Gather patient information required by providers prior to appointments.
• Keep supervisor informed of issues impacting care coordination.

Skills

Customer service experience

Ability to handle high call volume

Epic Experience

Communication

Education

High school diploma or GED

Tools

Epic

Job description

Who We Are:

Elliot Health System’s Access and Command Center is the hub for connecting patients to where they need to be, when they need it. We offer a suite of services that meets our patients’ needs from new patient primary care scheduling, imaging scheduling, prior authorization and much more. If you are passionate about customer service, love to help people, and enjoy being part of a dynamic team, we’d love to have you join us! We offer a hybrid work schedule, a fun, collaborative environment, and an in-house trainer who can show you all you need to know!

About the Job:

Our Access Center Coordinator’s receive incoming phone calls and online requests from both patients and referring providers for multiple Practices, Specialties and departments interested in accessing care at Elliot Health System. The key role of the Patient Assistant Coordinator is to ensure that patients, referring providers and other customers receive timely, efficient, and high-quality service.

What You’ll Do:

• Initiate and coordinate registration and scheduling for new patient appointments.
• Documents all patient demographic, medical, financial, and referral information into Epic within compliance.
• Triage incoming calls, and handle professionally.
• Obtains all patient information required by the providers prior to an appointment.
• Keeps supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health System.

Who You Are:

• High school diploma or GED
• 2 years of Health Care experience, or 2 years of contact center environment type of work, Required
• Prior customer service work experience, Required
• Specifically, in a contact/call center environment
• Ability to handle a high volume of calls and work in a fast-paced environment
• Epic Experience, Preferred

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short term, long term disability, Accident insurance, & life insurance
• Tuition Reimbursement
• Referral bonuses
• Accrued earned time for full-time & part-time employees
• 403b Retirement plans, with generous employer contributions
• And more!