Access Associate Senior - Oncology Provider Capacity Management

UVA Health; Virginia; On-site; USD 27,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

Retirement Savings

Disability (Long-term and Short-term)

Health Saving Plans

Certification and Education Support

Job summary

UVA Health is seeking an Access Associate Senior to serve as a trusted access expert across clinical settings, supporting patient intake, registration, scheduling, and financial clearance to ensure seamless entry into care.

The role requires 2+ years of experience, high attention to detail, and strong communication with patients and families. You will collaborate with clinical teams and Epic scheduling templates, contributing to capacity management and efficient patient access.

Qualifications

• 2+ years of directly relevant experience required.
• High School Diploma or equivalent required.
• Knowledge of patient access workflows and scheduling.
• Ability to maintain accuracy in high-volume environments.
• Strong communication with patients and families.
• Work with cross-functional teams to resolve scheduling issues.

Responsibilities

• Perform patient registration, insurance verification, and demographic updates with a high level of accuracy.
• Coordinate and manage appointment scheduling across a variety of specialty and primary care services.
• Communicate directly with patients and families, providing clear guidance on processes, expectations, and next steps.
• Collaborate with clinical teams, providers, and fellow access staff to resolve complex scheduling or registration challenges.
• Maintain composure in a fast-paced, high-volume environment while prioritizing both patient care and compliance standards.
• Supports provider capacity management activities for the Oncology Service Line, including maintenance and coordination of provider scheduling templates, appointment availability, and related Epic scheduling configurations.
• Reviews and processes requests for new templates, template modifications, and schedule changes in accordance with established standards, operational guidelines, and clinical service needs.
• Partners with clinical and operational teams to identify scheduling and capacity needs, troubleshoot template‑related issues, and support efficient use of provider resources and patient access

Skills

Patient registration

Insurance verification

Demographic updates

Appointment scheduling

Patient communication

Epic scheduling

Provider scheduling templates

Capacity management

Education

High School Diploma or equivalent

Tools

Epic Systems

Job description

Make a meaningful impact on the front line of patient access and experience. As an Access Associate Senior at UVA Health, you play a critical role in ensuring patients receive seamless, compassionate entry into care across a complex and high-performing academic medical system.

The Role

In this high-impact position, you will serve as a trusted access expert across multiple clinical settings, supporting patient intake, registration, scheduling, and financial clearance functions. Your ability to adapt quickly, maintain accuracy, and provide outstanding service will directly influence both patient experience and operational efficiency.

• Perform patient registration, insurance verification, and demographic updates with a high level of accuracy
• Coordinate and manage appointment scheduling across a variety of specialty and primary care services
• Communicate directly with patients and families, providing clear guidance on processes, expectations, and next steps
• Collaborate with clinical teams, providers, and fellow access staff to resolve complex scheduling or registration challenges
• Maintain composure in a fast-paced, high-volume environment while prioritizing both patient care and compliance standards
• Supports provider capacity management activities for the Oncology Service Line, including maintenance and coordination of provider scheduling templates, appointment availability, and related Epic scheduling configurations.
• Reviews and processes requests for new templates, template modifications, and schedule changes in accordance with established standards, operational guidelines, and clinical service needs.
• Partners with clinical and operational teams to identify scheduling and capacity needs, troubleshoot template‑related issues, and support efficient use of provider resources and patient access

This role demands strong judgment, adaptability, and a patient‑centered mindset, as you will be stepping into diverse workflows and cross‑functioning teams while upholding UVA Health’s high standards of excellence.

Why UVA Health

UVA Health is a nationally recognized academic health system where access professionals play a vital role in delivering coordinated, high‑quality care. This position offers the opportunity to broaden your expertise across multiple service lines while contributing to a system known for innovation, quality, and patient‑centered care.

• Be part of a leading academic medical center recognized for advancing clinical care, research, and education
• Work in a Magnet‑designated environment that values collaboration, accountability, and professional growth
• Gain exposure to diverse clinical specialties and operational workflows, accelerating your career development in patient access and revenue cycle operations
• Join a team committed to exceptional patient experiences, where access is seen as the first and most critical step in the care journey
• Contribute to a health system that continuously invests in process improvement, digital tools, and patient access innovation
• Collaborate with experienced leaders and colleagues who prioritize mentorship, teamwork, and continuous learning

This role is strategically important as UVA Health continues to expand access across the region, ensuring patients receive timely, efficient, and compassionate entry into care.

Minimum Requirements

• Education: High School Graduate or Equivalent required.
• Experience: 2+ years of directly relevant experience required.
• Licensure: None.

Physical Demands

• Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely.

The pay range for this role is $19.50 - $33.94 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Retirement Savings
• Long‑term and Short‑term Disability
• Health Saving Plans, and Flexible Spending Accounts
• Certification and Education Support

UVA Health is a world‑class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children’s hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer.

UVA’s commitment to non-discrimination and equal opportunity employment.