Access Associate Senior - Ambulatory Access Operations

University of Virginia; Staunton (VA); Hybrid; USD 41,000 - 61,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Disability Benefits

Retirement Savings

Health Savings Plans

Flexible Spending Accounts

Education support

Generous PTO

Job summary

UVA Health is seeking an Access Associate Senior to serve as an expert across patient intake, registration, scheduling, and financial clearance within its academic medical system. The role offers potential hybrid work-from-home after 6 months and a starting base rate of $19.50/hr with a $3,500 sign-on bonus requiring a 2-year commitment.

In this high-impact position, you will support patient access across clinical settings, collaborating with teams to ensure timely, compassionate entry into care

Qualifications

• Education: High School Diploma required.
• Associates degree preferred.
• 2 years relevant experience in patient access or healthcare setting.

Responsibilities

• Perform patient registration, insurance verification, and demographic updates with high accuracy.
• Coordinate and manage appointment scheduling across diverse services.
• Communicate with patients and families, providing guidance on processes and next steps.
• Collaborate with clinical teams to resolve scheduling or registration challenges.
• Maintain composure in a fast-paced, high-volume environment while upholding compliance.

Skills

Patient registration

Insurance verification

Appointment scheduling

Communication with patients

Cross-functional collaboration

Attention to detail

Education

High School Diploma

Associates degree preferred

Job description

Make a meaningful impactonthe front line of patient access and experience. As an Access Associate Senior at UVA Health, you play a critical role in ensuring patients receive seamless, compassionate entry into care across a complex and high-performing academic medical system.The Access Associate Senior role may be available to be hybrid work-from-home after 6 months.

The starting base rate for this role is $19.50/hr. Individual compensation will be bedeterminedby the selected candidate’spreviouswork experience, education, and/or experience,wealso offer a $3,500 sign on bonus which requires a2-yearcommitmentto UVA Health.

The Role

In this high-impact position, you will serve as a trusted access expert across multiple clinical settings, supporting patient intake, registration, scheduling, and financial clearance functions. Your ability to adapt quickly,maintainaccuracy, and provide outstanding service will directly influence both patient experience and operational efficiency.

• Perform patient registration, insurance verification, and demographic updates witha high levelof accuracy

• Coordinate and manage appointment scheduling across a variety of specialty and primary care services

• Communicate directly with patients and families,providing clear guidance on processes, expectations, and next steps

• Collaborate with clinical teams, providers, and fellow access staff to resolve complex scheduling or registration challenges

• Maintain composure in a fast-paced, high-volume environment while prioritizing both patient care and compliance standards

This role demands strong judgment, adaptability, and a patient-centered mindset, as you will be stepping into diverse workflows andcross functioningteamswhile upholding UVA Health’shigh standardsof excellence.

Why UVA Health

UVA Health is a nationally recognized academic health system whereaccessprofessionals play a vital role in delivering coordinated, high-quality care. This position offers the opportunity to broaden yourexpertiseacross multiple service lines while contributing to a system known for innovation, quality, and patient-centered care.

• Be part of a leading academic medical center recognized for advancing clinical care, research, and education

• Work in a Magnet-designated environment that values collaboration, accountability, and professional growth

• Gain exposure to diverse clinical specialties and operational workflows , accelerating your career development in patient access and revenue cycle operations

• Join a team committed to exceptional patient experiences , where access is seen as the first and most critical step in the care journey

• Contribute to a health system that continuously invests in process improvement, digital tools, and patient access innovation

• Collaborate with experienced leaders and colleagues who prioritize mentorship, teamwork, and continuous learning

This role is strategically important as UVA Health continues to expand access across the region, ensuring patients receivetimely, efficient, and compassionate entry into care.

MINIMUM REQUIREMENTS

Education: High School Diploma required Associates degree preferred.

Experience: 2 years relevant experience. Access Associates fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience.

Licensure: None required.

PHYSICAL DEMANDS

Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely.

The pay range for this role is $19.50 - $29.55 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance

• Paid Time Off, Long-term and Short-term Disability, Retirement Savings

• Health Saving Plans, and Flexible Spending Accounts

• Certification and education support

• Generous Paid Time Off

UVA Health (https://jobs.virginia.edu/why-uva-health) is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-medical-center-6344000) rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s (https://jobs.virginia.edu/uva-childrens) is named by 2023-2024 U.S. News & World Report (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-childrens-hospital-PA6344000) as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment (https://eocr.virginia.edu/notice-non-discrimination-and-equal-opportunity).