Access Associate, Senior - Ambulatory Access Operations

The Rector & Visitors of the University of Virginia; Charlottesville, Virginia, Evanston Township (VA, MN, IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking a compassionate Patient Access Representative. This role is pivotal in ensuring seamless patient experiences, handling appointment scheduling, and addressing patient needs with empathy and professionalism. Join a thriving team dedicated to excellence in patient care, where your contributions will make a meaningful impact. With a comprehensive benefits package and a supportive work culture, this position offers a unique opportunity to grow in a rewarding environment. If you are passionate about helping others and thrive in a dynamic setting, this role is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Disability Insurance

Retirement Plans

Flexible Spending Accounts

Qualifications

• 2+ years of relevant experience in a patient access role.
• Strong communication skills and attention to detail.

Responsibilities

• Schedule appointments and educate patients on managed care processes.
• Advocate for patients and provide exceptional customer service.

Skills

Customer Service

Appointment Scheduling

Data Collection

Conflict Resolution

Education

High School Diploma

Associate's Degree

Job description

UVA Health - Patient Access Representative

UVA Health professionals share a common bond: to pursue excellence in everything we do for our patients. As an Access team member at UVA Health, you will be an integral part of a team dedicated to providing compassionate care. Access team members are the face of UVA Health, often being the first and last contact for patients, setting the tone for each visit.

This patient-focused role involves responsibilities such as appointment scheduling, demographic and insurance data collection, cash collections, and addressing patient and family needs in person or on the phone.

Join a thriving work culture built on trust, respect, and engagement. Complete one application, and a team member will contact you to discuss your area of interest.

UVA Health offers a comprehensive benefits package including Medical, Dental, Vision Insurance, Paid Time Off, Disability, Retirement Plans, and Flexible Spending Accounts. For more information, visit GrowWithUVA.com.

Job Responsibilities:

1. Schedule appointments with correct provider and all necessary information, coordinating same-day appointments when available.
2. Educate patients, guardians, or designees on managed care processes, communicate authorizations, and review potential financial obligations.
3. Advocate for patients and coordinate multi-visit scheduling.
4. Provide exceptional customer service to facilitate access to Medical Services at UVA Health System.
5. Document requests accurately and completely.
6. Investigate and resolve or escalate problems and conflicts.
7. Perform additional duties as assigned.

Additional Details:

• Qualified candidates may be eligible for a sign-on bonus of $3,500, paid in two installments with a 2-year service agreement.
• Position Compensation Range: $17.31 - $26.83 hourly.

Minimum Requirements:

• High School Diploma required; Associate's degree preferred.
• At least 2 years of relevant experience; cross-trained Access Associates may be considered in lieu of experience.
• No licensure required.

Physical Demands:

Sitting for prolonged periods, repetitive computer and mouse use, and proficient communication skills are required. Adequate auditory and visual skills, attention to detail, and clear writing are essential.

Equal Opportunity Statement:

The University of Virginia and UVA Health System are committed to diversity and are equal opportunity employers. All qualified applicants will receive consideration without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, or family medical or genetic information.