Access Associate (Per Diem, Variable)

Rochester General Hospital; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Rochester, NY is seeking an Access Associate for the Allergy & Rheumatology – Linden Oaks group at 10 Hagen Dr Ste 330. This per diem role supports front-desk operations, greeting patients, check-in/out, and scheduling appointments.

You will verify insurance, collect payments, and maintain patient records with a warm, welcoming demeanor. The ideal candidate has strong customer service, good communication, and basic computer skills; a 2-year degree is preferred.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Provide front-desk customer service: greet patients, manage calls, give directions, schedule appointments.
• Register patients and verify insurance eligibility; obtain precertifications when needed.
• Collect and process payments at point of service.

Skills

Intermediate computer skills

Excellent customer service

Communication skills

Education

Associate degree or equivalent

Job description

SummaryAs an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.Job Title: Access AssociateDepartment: Allergy & Rheumatology - Linden OaksLocation: 10 Hagen Dr. Ste 330 Rochester NY 14625Hours Per Week: 0, Per DiemSchedule: Monday-Friday, 7:45am-4:15pmRequired QualificationsNAPreferred Qualifications2-year degree or equivalent combination of education and work experience preferredIntermediate computer skillsExcellent customer service and communication skillsResponsibilitiesCustomer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointmentsRegistration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicableBilling & Payments. Collect and process payments when applicableEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$17.85 - $20.00CITY:RochesterPOSTAL CODE:14625The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.