Access Associate (Full-time, Variable)

Rochester General Hospital; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester General Hospital in Rochester, NY is seeking an Access Associate to welcome patients, perform check-in/check-out, and process payments. You will be the first contact for patients and their families, setting a warm tone and guiding them through the visit.

In this 40-hour, full-time role at the Riedman Health Center, you will support registration, verify insurance, schedule appointments, and handle payments, contributing to a smooth patient experience.

Qualifications

• 2-year degree or equivalent combination of education and work experience is preferred.
• Intermediate computer skills are preferred.
• Excellent customer service and communication skills are preferred.

Responsibilities

• Customer Service: Manage incoming calls while providing information; greet patients and provide direction; schedule appointments.
• Registration & Verification: Complete patient registration; verify insurance eligibility; obtain precertification/authorization when applicable.
• Billing & Payments: Collect and process payments when applicable.

Skills

Customer service

Communication skills

Intermediate computer skills

Education

2-year degree or equivalent combination of education and work experience

Job description

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Job Title

Access Associate

Department

Riedman Health Center

Location

1455 East Ridge Road Rochester, NY 14621

Hours Per Week

40, Full-time

Schedule

Monday-Friday, 8am-8pm and one Saturday per month

Required Qualifications

NA

Preferred Qualifications

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Physical Requirements

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionallyly involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE

$18.25 - $20.50

CITY

Rochester

POSTAL CODE

14621

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.