Access Associate (Full-time, Days)

Rochester Regional Health; Timonium (MD); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate at the Vascular department. You will greet patients, handle check-in/out, and process payments, serving as the first point of contact for patients and families at Rochester General Hospital's Parnall Office in Rochester, NY.

The role requires strong customer service, basic computer skills, and the ability to verify insurance and schedule appointments. The position is full-time with 40 hours per week, Monday through Friday, 8am to 4:30pm.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service: Manage incoming calls while providing necessary information; greeting patients, directing them as needed, and scheduling appointments
• Registration & Verification: Complete the registration process for patients as defined by policy; verify insurance eligibility/coverage and obtain precertification/authorization when applicable
• Billing & Payments: Collect and process payments when applicable

Skills

Customer service

Communication

Computers/IT basics

Education

2-year degree or equivalent

Job description

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Job Title : Access Associate

Department : Vascular

Location : Rochester General Hospital - Parnall Office - 1445 Portland Ave Suite 108 Rochester NY 14621

Hours Per Week : 40

Schedule : Monday-Friday, 8am-4:30pm

Required Qualifications

N/A

Preferred Qualifications

• 2-year degree or equivalent combination of education and work experience preferred

• Intermediate computer skills

• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments

• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable

• Billing & Payments. Collect and process payments when applicable

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$17.85 - $20.00

CITY:

Rochester

POSTAL CODE:

14621

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.