Access & Appointing Consultant

The Southeast Permanente Medical Group; Georgia; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

401(k) plan

Generous paid time off

Job summary

The Southeast Permanente Medical Group in Atlanta, Georgia is seeking an Access & Appointing Consultant to enhance patient access and optimize clinician scheduling. This role involves strategic leadership and analytics to improve access performance across multiple departments.

The ideal candidate will have a Bachelor’s degree, strong analytical abilities, and proficiency with scheduling applications. A comprehensive benefits package and competitive compensation offer a supportive work environment.

Qualifications

• 5+ years of clinical, staff scheduling, and/or related operational experience.
• 3+ years of experience working with senior and operational leaders.
• Experience with scheduling applications for at least 2 years.

Responsibilities

• Drive access-related initiatives to improve patient access outcomes.
• Design and maintain clinician scheduling templates.
• Monitor department performance against access targets.

Skills

Analytical skills

Communication skills

Project management

Proficiency in Microsoft Excel

Scheduling applications

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

Scheduling systems (e.g. Qgenda)

Job description

Location: Atlanta, Georgia

The Southeast Permanente Medical Group (TSPMG) is one of Georgia’s largest independent, physician-owned, multi-specialty medical groups. More than 700 physicians and 300 associate practitioners work together in a unique integrated care model to provide high-quality care to Kaiser Permanente members. Our focus is on long-term health, effective prevention, diagnosis, and treatment of disease. Care is delivered across 40+ specialties at 26 medical offices featuring state-of-the-art technology and a team-based approach to care.

We are seeking an experienced Access & Appointing Consultant to join our Care Experience team. This role provides strategic, analytical, and consultative leadership to support patient access, clinician scheduling, templating best practices, and operational improvements. The consultant partners closely with senior leaders, physicians, business operations, payroll, and other stakeholders to optimize access performance and ensure efficient scheduling practices that support patient care needs.

Essential Responsibilities

• Drive access-related initiatives using analytics and data-driven decision-making to improve performance and patient access outcomes.
• Design, standardize, and maintain clinician templates and scheduling libraries for assigned departments.
• Lead strategic projects and initiatives related to scheduling optimization, workflow improvements, and access enhancement.
• Monitor department performance against access targets and recommend solutions that address root causes and improve outcomes.
• Develop and maintain clinician schedules to ensure appointment supply meets patient demand and operational requirements.
• Coordinate schedules with clinical responsibilities including clinic time, call duties, ETO, and schedule changes.
• Deploy scheduling automation and improve efficiency through tools such as Qgenda and other scheduling systems.
• Partner with physician leaders, operational leaders, CASE, and payroll to ensure accurate communication and schedule management.
• Track access analytics and reporting to identify trends and recommend operational improvements.
• Manage provider payroll and ensure accurate reporting of physician hours within established guidelines.

Minimum Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum five (5) years of clinical, staff scheduling, and/or related operational experience.
• Minimum three (3) years of progressive experience working with senior and operational leaders.
• Two (2) or more years of experience with scheduling applications.
• Two (2) or more years of project management experience.
• Strong analytical skills with experience gathering, organizing, and interpreting data.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent communication skills with the ability to work across all levels of the organization.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Master’s degree in Business Administration, Healthcare Administration, or related field.
• Three (3) or more years of project management and/or consulting experience.
• Healthcare industry experience strongly preferred.

What We Offer

• Competitive compensation based on experience, qualifications, certifications, training, market data, and other relevant factors.
• Comprehensive benefits package including medical and dental insurance, pension plan, 401(k), life insurance, and generous paid time off.
• Additional benefits designed to support work-life balance.
• Potential for yearly increases and bonuses.

TSPMG is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

We maintain a drug-free workplace and conduct pre-employment substance abuse testing and background checks.