Accenture Life & Annuity Delivery Lead

Accenture PLC; United States; Remote; USD 113,000 - 302,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with company match

Paid holidays and PTO

Job summary

Accenture is seeking an ALIP Production Support Lead to steer end-to-end delivery for production support across multiple client accounts. You will guide delivery governance, drive process improvements, and ensure SLA compliance while mentoring teams and supporting pre-sales activities.

Role requires strong leadership, strategic thinking, and collaboration with IO/DevOps, with travel as needed to support clients and programs.

Qualifications

• Min 5 years in a Delivery Lead role across multiple accounts with production support experience.
• Min 5 years to conceive and implement best practices for incident management across AO/IO towers.
• Min 3 years experience in resource and financial management (forecast, tracking, reporting).
• Min 3 years experience in client and executive level stakeholder management (reporting, communication).

Responsibilities

• Overall delivery governance for Production Support Service.
• Provide strategic guidance to enhance delivery processes and service quality.
• Collaborate with stakeholders to align delivery objectives with business goals and customer expectations.
• Maintain production volumetrics related to MTTR, response time, SLA compliance.
• Drive continuous improvement to optimize efficiency and production support SLAs.
• Mentor and support team members to elevate performance.
• RFI, Pre-Sales and contract negotiation support.
• Production Support transformation, automation, and AI initiatives adoption.
• Operational decision making and prioritization across clients.
• SLA/KPI management across cl (clients).
• Incident and major incident management and escalation handling.
• Client relationship management including managing expectations and executive reporting.
• Change management and executive CAB approvals; client compliance responses.
• Coordination between Production Support, IO and DevOps; initial contact for clients.
• Travel may be required (0-100%).

Skills

Delivery leadership

Stakeholder management

Incident management

Client relationship management

RFI and Pre-Sales

Contract negotiation

Automation/AI initiatives

Job description

We Are:

Transforming the Insurance industry of yesterday. We apply some of today’s latest technologies in AI, data analytics, and automation. Our team of over 975 Life and Annuity industry professionals is helping some of the most recognized insurance brands drive growth with digital innovation, platform modernization, improved product distribution, and personalized customer experiences. Through an ecosystem of top Insurtech partners, we’re expanding the ALIP platform’s capabilities to provide even greater opportunities for our clients to differentiate and scale business growth.

You Are:

The ALIP Production Support Lead will be responsible for leading end-to-end delivery or a defined component of a contract to meet operational, contractual, and financial commitments. Your role will focus on ensuring service quality and efficiency while managing delivery outcomes and identifying opportunities for follow-on work through up-selling or cross-selling. You are expected to be a subject matter expert with deep knowledge and experience, demonstrating strong influencing and advisory skills. You will take responsibility for team decisions, engage with multiple teams, and contribute to key decisions by providing solutions that apply across various groups. Master proficiency in Account Delivery Management is required. Master proficiency in Work Management is recommended. Expert proficiency in Estimation and Planning is suggested.

Key Responsibilities include:

Overall delivery governance for Production Support Service

• Providing strategic guidance to enhance delivery processes and improve overall production support and delivery service quality.
• Collaborating with stakeholders to align delivery objectives with business goals and customer expectations.
• Maintaining production volumetrics related to mean time to resolve, average response time, SLA compliance and other things that can be used during estimation and provided to executives and clients as needed
• Driving continuous improvement initiatives to optimize operational efficiency, resource utilization, production support response and remediation SLAs compliance.
• Mentoring and supporting team members to elevate their performance and foster professional growth.
• RFI, Pre Sales and Opportunity support including contract management and negotiation.
• Production Support transformation, automation, and AI initiatives adoption.

Production Operations Oversight across Clients

• Operational decision making and prioritization
• SLA and KPI management across cl
• Incident and major incident management
• Escalation management
• Client relationship management including managing client expectations
• Executive communications, reporting and presentation
• Change Management and Executive CAB Approvals
• Client Compliance Form Responses
• Coordination between Production Support, IO and DevOps groups
• Initial point of contact for production clients
• Vendor Compliance responses
• Response to Security Breach questions from clients

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here’s What You Need:

• Min 5 years experience in a previous Delivery Lead role, with multiple accounts/clients’ production support experience, effectively managing a pool of ALIP resources for their optimum utilization across clients.
• Min 5 years experience to conceive, implement and ensure best practices guidelines for effective incident management across AO/IO towers in both Accenture hosted and client self-hosted setup.
• Min 3 years experience in resource and Financial management – forecast, tracking, reporting.
• Min 3 years experience in Client and executive level stakeholders management (reporting, communication)

Professional Skills Requirements

• One Team mindset with highly collaborative approach in adhering to contractual SALs commitment and compliance across clients.
• Sales Support (solutioning, pricing and RFP response as well as proposals & contract renewals)

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 11/30/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range
California $132,500 to $302,400
Colorado $132,500 to $261,300
Connecticut $132,500 to $261,300
District of Columbia $141,100 to $278,200
Illinois $122,700 to $261,300
Maine $112,900 to $222,500
Maryland $132,500 to $261,300
Massachusetts $132,500 to $278,200
Minnesota $132,500 to $261,300
New York $122,700 to $302,400
New Jersey $141,100 to $302,400
Ohio $122,700 to $241,900
Virginia $122,700 to $278,200
Washington $141,100 to $278,200

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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