Accenture Construct – IT Technical Support I, ANS

Accenture PLC; Los Angeles (CA); On-site; USD 80,000 - 88,000; Full time

Job summary

Accenture Construct is seeking an IT Help Desk specialist to provide onsite support for the Airport Development Group. You will diagnose hardware and software issues, manage incidents, and assist with onboarding/offboarding while ensuring reliable connectivity across LAN/WAN and VPNs.

The role requires experience with Windows 10/11, Office 365, and ticketing systems (Freshdesk, ServiceNow). Onsite work at client sites is expected, with travel between campuses as needed.

Qualifications

• Experience diagnosing and resolving PC hardware failures involving motherboards, power supplies, memory and storage devices
• Experience completing PC hardware upgrades, replacements and configurations
• Experience troubleshooting LAN/WAN connectivity, wireless networks and VPNs
• Experience installing, configuring and administering Windows 10 and Windows 11
• Experience deploying, troubleshooting and supporting Microsoft Office 365 apps (Word, Excel, PowerPoint, Outlook, OneDrive, Teams) and ability to travel between sites

Responsibilities

• You’ll answer incoming Help Desk emails and provide IT support across the Airport Development Group.
• You’ll follow established procedures to analyze, diagnose, troubleshoot, document and resolve system- and hardware-related incidents.
• You’ll assess the severity, impact and nature of production outages and incidents, escape issues as needed, and communicate them to team members through resolution.
• You’ll submit and track new service and application requests using Freshdesk, IT ServiceNow and related tracking applications.
• You’ll complete IT onboarding and offboarding activities for staff who are mobilizing or demobilizing, including computer orientation for new staff.
• You’ll install, configure and maintain PC hardware, software, Windows 10 and Windows 11, including security patches, system updates and driver updates.
• You’ll troubleshoot LAN/WAN connectivity, cabling, switches, routers, IP conflicts, wireless networks and VPN issues.
• You’ll support staff deployments, relocations and division-wide events across the airport footprint, and provide on-the-job training to new department staff members.
• Onsite at client site: The work location for this role is onsite with our clients and partners to enable delivery and cultivate our client relationships.

Skills

IT support

Windows troubleshooting

Network troubleshooting

Tools

Freshdesk

ServiceNow

Job description

You've Never Been Satisfied with "Good Enough." You didn't get into this to manage one piece of a project. You got into it to change how the world gets built. At Accenture Construct, that's the job. You'll help deliver the data centers, power grids, rail networks, factories and public infrastructure that keep communities moving — smarter, safer and more sustainably. You'll work alongside people who think big and act bold: project managers, engineers, technologists and strategists who pair real-world delivery with AI. And you won't be handed a slice of it. We take on whole programs, from early strategy through construction and handover, and we stand behind how they land. Because “good enough” builds the past. You're here to build what's next.

Visit us here to learn more about Accenture Construct.

THE WORK:

• You’ll answer incoming Help Desk emails and provide IT support across the Airport Development Group.
• You’ll follow established procedures to analyze, diagnose, troubleshoot, document and resolve system- and hardware-related incidents.
• You’ll assess the severity, impact and nature of production outages and incidents, escape issues as needed, and communicate them to team members through resolution.
• You’ll submit and track new service and application requests using Freshdesk, IT ServiceNow and related tracking applications.
• You’ll complete IT onboarding and offboarding activities for staff who are mobilizing or demobilizing, including computer orientation for new staff.
• You’ll install, configure and maintain PC hardware, software, Windows 10 and Windows 11, including security patches, system updates and driver updates.
• You’ll troubleshoot LAN/WAN connectivity, cabling, switches, routers, IP conflicts, wireless networks and VPN issues.
• You’ll support staff deployments, relocations and division-wide events across the airport footprint, and provide on-the-job training to new department staff members.
• Onsite at client site: The work location for this role is onsite with our clients and partners to enable delivery and cultivate our client relationships.

$80,000 - $88,000 a year

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Illinois, Maine, Minnesota, California, Colorado, District of Columbia, Maryland, Massachusetts, New York, New Jersey, Ohio, Virginia or Washington as set forth below.

HERE’S WHAT YOU’LL NEED:

• Experience diagnosing and resolving PC hardware failures involving motherboards, power supplies, memory and storage devices
• Experience completing PC hardware upgrades, replacements and configurations
• Experience troubleshooting LAN/WAN connectivity, wireless networks and VPNs
• Experience installing, configuring and administering Windows 10 and Windows 11
• Experience deploying, troubleshooting and supporting Microsoft Office, Microsoft 365, Word, Excel, PowerPoint, Outlook, OneDrive and Teams. Ability to lift at least 40 pounds and travel between different sites on the airport campus to provide technical support

BONUS POINTS IF YOU HAVE:

• Bachelor's degree in computer science or related field preferred or equivalent job experience of 5 years or more
• Relevant professional licensure or certifications

Requesting an Accommodation

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