Academy Manager - Enterprise Credit

Bank of America; Charlotte (NC); On-site; USD 68,000 - 108,000; Full time

Job summary

Bank of America is seeking a Training Program Manager in Charlotte, NC. This role will lead the onboarding process and manage Academy programs to enhance employee skills and performance. The ideal candidate will possess coaching abilities and a strong understanding of risk management while demonstrating excellent communication and organizational skills.

Benefits

Discretionary incentive eligibility

Industry-leading benefits

Paid time off

Qualifications

• Proven ability to coach and manage in a customer-centric environment.
• Strong organizational skills to manage multiple responsibilities.
• Proficiency in risk identification and mitigation.

Responsibilities

• Facilitates onboarding and upskill Academy programs.
• Identifies behavior gaps and develops action plans.
• Partners with leadership for effective program execution.

Skills

Active Listening

Coaching

Influence

Collaboration

Leadership Development

Communication

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Microsoft Office

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for leading and supporting employees through onboarding and core programs and upskill programs. Key responsibilities include identifying effective behaviors, implementing management routines, and tools/resources to ensure accuracy and consistency throughout the Academy experience. Job expectations include partnering with leadership to drive employee development and increase speed to proficiency through virtual/in-person skill development, practice sessions, simulator workshops, knowledge assessments, and one-on-one coaching.

This role will support the execution of Academy programs for Enterprise Credit .

Cohort Management

•Direct responsibility for leading Academy participants throughout their learning experience

Partner Management/Communications

•Direct responsibility for partnering with field leaders to manage Academy participants throughout their career progression.

•Act as brand ambassador by demonstrating the fundamentals of who we are as a company and inspire the adoption of concepts such as our purpose, strategy, operating principles, commitments, and values

•Partner with field leadership for early and often engagement throughout the program.

•Collaborate across the academy to identify process/program opportunity, determine additional resource needs, and share best practices to ensure a seamless Academy participant experience.

Operations Management/Admin

•Adhere to risk culture by enforcing internal and regulatory policies, procedures and processes throughout Academy programs

•Monitor and drive on time training completion and report the progress to field leadership

•Drive a sense of urgency for program activities, communications timelines, process and procedures with Academy participants and field leadership

Responsibilities:

• Facilitates onboarding, core and/or upskill Academy programs (virtually and/or in the classroom), inclusive of delivering assessments, managing practice pods, call calibration sessions, practice sessions, and simulator workshops

• Identifies behavior and proficiency gaps, develops action plans, and coaches participants to ensure successful completion of training programs and achievement of milestones

• Manages program outreach, coordination, logistics, communications, calendar planning, escalations, and ensures teammates have access to technology

• Partners with Academy content design teammates to provide feedback on content, curriculum, and programs

• Ensures adherence to risk culture by enforcing internal and regulatory policies, procedures, and processes throughout new to role programs

• Conducts periodic post-program completion checkpoints to gauge the participants understanding and help accelerate speed to desired proficiency and/or reduce the learning curve for associates

• Participates in Line of Business (LOB) leadership routines and initiatives, providing stakeholders with feedback on teammate development and program updates

Required Qualifications:

• Proven ability to coach, manage, and develop by driving proficiency and performance in a customer centric environment

• Proven ability to diagnose root cause/skill gaps and develop and execute effective performance action plans to build skill/knowledge

• Strong interpersonal skills, including the ability to easily engage others in dialogue, influence without direct authority, convey sincere interest in building/deepening relationships, and demonstrate a commitment to excellence

• Effective communication skills (including verbal, non-verbal, written and presentation) and active listening skills, including the ability to influence virtually

• Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed

• Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the enterprise risk culture

• Strong organizational skills including the ability to manage multiple responsibilities and prioritize

• Proficiency in computer skills and professional programs (for example, Microsoft Office), and perform administrative tasks without help of administrative assistant

• Recent/Previous Enterprise Credit experience

Skills:

• Active Listening

• Hiring and Onboarding

• Influence

• Learning Delivery

• Presentation Skills

• Coaching

• Collaboration

• Consulting

• Oral Communications

• Customer Service Management

• Customer and Client Focus

• Executive Presence

• Leadership Development

• Talent Development

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Pennington - 1300 American Blvd - Princeton Place At Hopewell Bldg. 3 (NJ2130) Pay and benefits information Pay range $68,800.00 - $107,100.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.