Academic Support Coordinator

St. Ambrose University; Cedar Rapids (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Mount Mercy University in Cedar Rapids, IA, invites applications for an Academic Support Coordinator position within Access & Disability Services (ADS) and Academic Coaching & Enrichment (ACE). The role supports students, faculty, and staff and may require evening/weekend hours.

This is a full-time, 10.5-month on-campus position. Responsibilities include coordinating testing, assisting with assistive technologies, data entry, scheduling, and campus communications to support an inclusive

Qualifications

• Requires a High School diploma and 3+ years in disability services or related field.
• Proficiency with MS Excel and office productivity tools (Microsoft 365, Outlook, Teams, Adobe).
• Ability to handle sensitive information with discretion and confidentiality per FERPA, ADAA and institutional policies.

Responsibilities

• Provides in-person, direct support to faculty, students, and administrative staff with dependable attendance during scheduled hours.
• Perform general office tasks for ADS and ACE including data entry, filing, processing supplies, and invoices.
• Confidentially manage testing schedules and procedures and handle testing materials and data.
• Coordinate alternative testing processes and procedures.
• Assist with setup and training of assistive technology for students registered with ADS.
• Support Peer Educator program scheduling and time-clock processes as requested by ACE staff.
• Assist with campus communication for ADS and ACE events and schedules.

Skills

MS Excel

Microsoft 365

Outlook

Teams

Adobe

Data confidentiality

Education

High School diploma

Bachelor's degree (preferred)

Tools

Adobe

Microsoft 365 Apps

Job description

Academic Support Coordinator

Mount Mercy University seeks an Academic Support Coordinator of Access & Disability Services (ADS) and Academic Coaching & Enrichment (ACE). This is a full-time, 10.5-month position on the Mount Mercy campus in Cedar Rapids, Iowa. The Academic Support Coordinator works directly with students, faculty and staff and plays a significant role in supporting Access & Disability Services and Academic Coaching Enrichment in ACE. Occasional evening and/or weekend hours may be required.

Key Responsibilities

• Provides in-person, direct support to faculty, students, and administrative staff with consistent and dependable attendance during scheduled work hours.
• Provide general office functional support to A&DS and ACE staff including but not limited to data entry, filing, processing supply orders and managing invoices.
• Confidentially manage detailed testing schedules and exam procedures as well as the collection, organization and tracking of testing materials and data.
• Coordinate alternative testing processes and procedures.
• Assist with the check-out, setup, and training of assistive technology available to students registered with A&DS.
• Provide support for the Peer Educator program assisting with scheduling, time-clock processes, and other tasks as requested by ACE staff.
• Assist with campus communication for A&DS and ACE sponsored events and schedules.

Required Qualifications

• High School diploma
• At least 3 years of experience in disability services or in higher education, counseling, special education, psychology, or related field.
• Proficiency in using MS Excel as well as able to effectively use other office productivity software including but not limited to, Microsoft 365, Outlook, Teams, and Adobe.
• Proven ability to manage sensitive information with discretion and maintain strict confidentiality in accordance with FERPA, ADAA and institutional policies.

Preferred Qualifications

• Bachelor's degree
• Experience in higher education or a complex organizational environment.
• Knowledge of employment laws and HR best practices.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including medical, dental, vision, and retirement plans.
• Generous paid time off and holidays.
• Tuition Remission.
• Professional development opportunities.
• Supportive and collaborative work environment.
• Access to campus amenities, cultural events, and recreational facilities.

St. Ambrose University and its affiliate campuses, including Mount Mercy University in Cedar Rapids, Iowa, are an inclusive, Catholic, and diocesan community of learners. Together, we empower all members of our community to act courageously, to seek wisdom through faith and reason, to work for justice and mercy, and to lead lives of service. St. Ambrose University and its affiliated institutions within its Catholic higher education network are equal opportunity employers.

How to Apply

Interested candidates should submit your resume, cover letter, and contact information for three professional references through our online application portal at https://stambroseuniv.applicantlist.com. Applications will be reviewed on a rolling basis until the position is filled. #HEJ