Academic Support Center (ASC) Assistant Director

Montana State University Billings

Billings (MT)

On-site

USD 55,000 - 60,000

Full time

3 days ago

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Benefits offered by this job

Work-life balance

10 holidays + floating holiday

Vacation 15 days/year

Sick leave accrual

Tuition waiver

Professional development

Wellness program

Medical benefits

Retirement benefits

Job summary

Montana State University Billings is seeking an ASC Assistant Director to lead tutoring services and ASC operations. This role supervises Writing Center staff across campus locations and collaborates with senior staff to implement service enhancements and effective student support.

The ideal candidate holds a bachelor’s degree with 3+ years in student success or tutoring environments; a master’s in a related field is preferred. Competitive benefits and a strong campus culture await.

Qualifications

Minimum a bachelor’s degree in education, Student Affairs, Humanities, English, or related field and at least 3 years of professional experience.
Preferred Master’s degree with 5 years of experience in a learning center or tutoring environment.
Experience supervising tutors/academic support personnel and working across multiple locations.

Responsibilities

Supervise Writing Center Tutoring staff (≈10 employees) at University Campus and City College locations.
Work with Retention Director and Associate Director of Tutoring to manage daily operations.
Represent the ASC and MSU Billings professionally to diverse constituencies and stakeholders.

Skills

Pedagogy

Student success

Communication

Leadership

Education

Bachelor’s degree in education, Student Affairs, Humanities, English, or related field

Master’s degree (preferred) in Writing discipline, Student Affairs, or Humanities

Tools

Banner

EAB Navigate

SIS/CRM systems

Job description

Academic Support Center (ASC) Assistant Director

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Please see Special Instructions for more details.

Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship now or in the future.

Position Information

NBAPOSN Title

Working Title

Working Title Academic Support Center (ASC) Assistant Director

Brief Position Overview

The purpose of the Academic Support Center ( ASC ) is to provide services that promote the academic success of students at Montana State University Billings. The mission of the ASC is to enrich the MSUB culture by supporting students and faculty in order to enhance the overall effectiveness of the teaching and learning process.

The Assistant Director will be a vital member of the ASC Leadership Team. This position reports directly to the Director of the ASC . This position will supervise writing and humanities tutoring staff (approx. 10 employees) at both the University Campus and City College locations, while working closely with the Retention Director and Associate Director of Tutoring to carry out the department’s daily operations.

The successful candidate will have the ability to effectively communicate the departmental mission to diverse constituencies, conceptualize and develop methods to implement innovative service enhancements, and demonstrate skill in presenting an excellent student/customer service attitude. The Assistant Director will also provide leadership in a technical, constantly changing integrated student services environment, possess excellent communication skills, including the ability to understand a wide range of user needs and technical issues, demonstrate the ability to interact effectively (listen, respect others opinions/needs) and negotiate with internal and external department staff, and represent the Academic Support Center and MSU Billings in a professional and courteous manner.

Department

Department Academic Support Center

Division

Division Academic Affairs

Appointment Type

Appointment Type Classified

Contract Term

Contract Term Fiscal Year

Semester

If other, specify From date

If other, specify End date

FLSA

Union Affiliation

Union Affiliation Exempt from Collective Bargaining

FTE

FTE 1.0

Benefits Eligible

Benefits Eligible Yes

Compensation

Compensation Annual

Salary Salary range $55,000 to $60,000 annually, commensurate with experience, education, and qualifications

Contract Type

Contract Type LOA

Recruitment Type

Recruitment Type Open

General Statement

Montana State University Billings is a preferred employer in the region-WE WANT YOU ! The following are reasons why you should join our team:

Work-life balance
Holidays-10 paid holidays per year and 1 Floating Holiday
Vacation- 15 days per year (New Employees to 10 years; after 10 years the accrual rate increases)
Sick Leave – Earned at an accrual rate of .0416125 for each hour in pay status.
Employee and Dependent Tuition Waiver
Opportunities to engage in professional development opportunities
Committed to employee wellness and access to a robust Employee Assistance Program
Medical Benefits that are robust and affordable
Visit MUS Benefits to learn more about our benefit package including:
- Medical, Vision, and Dental
- Life Insurance and Long Term Disability are incorporated into our benefits.
- Learn more about our retirement benefits at MUS Retirement.
Opportunities for career growth and a variety of career paths
Campus vibrancy- coffee shops, FREE attendance to MSUB concerts, athletic events, and lectures, access to recreation center, library, etc.
Beautiful campus environment that features our MSUB Mile walking path

Duties and Responsibilities

The Assistant Director will be a vital member of the ASC Leadership Team. This position reports directly to the Director of the ASC . This position will supervise the Writing Center Tutoring staff (approx. 10 employees) at both the University Campus and City College locations, while working closely with the Retention Director and Associate Director of Tutoring to carry out the department’s daily operations.

The successful candidate will have the ability to effectively communicate the departmental mission to diverse constituencies, conceptualize and develop methods to implement innovative service enhancements, demonstrate skill in presenting an excellent student/customer service attitude, provide leadership in a technical, constantly changing integrated student services environment, possess excellent communication skills including the ability to understand a wide range of user needs and technical issues, the ability to interact effectively (listen, respect others opinions/needs) and negotiate with internal and external department staff, and the ability to represent the Academic Support Center and MSU Billings in a professional and courteous manner.

Required Qualifications – Experience, Education, Knowledge & Skills

EDUCATION :

The successful candidate must hold a minimum of a bachelor’s degree in education, Student Affairs, Humanities, English, or a related field and at least 3 years of professional experience.

QUALITIES :

Demonstrated commitment to pedagogy
Knowledge of effective student success strategies
Knowledge of collection and distribution of data to inform practice, improve organizational performance, and prepare reports
Effective critical thinking and decision making skills
Knowledge of student tutoring and/or student mentoring programs
Ability to assist students in negotiating college services, responsibilities, and learning
Strong interpersonal skills and ability to coordinate schedules and work assignments
Exceptional communication skills (both written and verbal), including the ability to deliver effective presentations to large, diverse audiences
Works under general supervision but is expected to determine own work methods, set routine procedures, and effectively prioritize to achieve deadlines
Assists with supporting other employees’ duties during absences
Ability to make decisions, prioritize, and efficiently and effectively balance many projects simultaneously
Ability to supervise in a collaborative and changing work environment
Ability to work closely with faculty and other departments to develop and implement
Willingness to learn other duties and be cross‑trained

EXPERIENCE :

Three years of tutoring, mentoring, advising and/or other student success/academic support experience
Experience working in a learning center, writing center, or similar environmentDemonstrated knowledge of effective student success/academic support strategies
Experience in hiring and training tutors/academic support personnel
Experience in supervising student and/or professional personnel
Experience with non‑traditional and/or first‑generation college students
Experience working with at‑risk students or students experiencing academic distress
Knowledge of the collection and distribution of data to inform practice, improve organizational performance, develop reports, and conduct analyses
Exceptional communication skills (both written and verbal), including the ability to deliver effective presentations to large, diverse audiences
Strong interpersonal and organizational skills, with attention to detail and ability to work without supervision
Commitment to continued professional development
Ability to work closely with faculty and other departments to develop and implement academic support programs across the curriculum

Preferred Qualifications – Experience, Education, Knowledge & Skills

EDUCATION :

Master’s degree in a Writing discipline, Student Affairs, or Humanities related field and at least 5 years of professional experience.

EXPERIENCE :

Five years of progressive responsibility working in a learning center, tutoring center, or similar environment
Previous tutoring experience (especially in a writing center or similar environment)
Experience with CRLA programing and training
Two or more years of instructional experience at the secondary or collegiate level
Experience working in an LMS environment (D2L, Canvas, Moodle, or other system
Demonstrated commitment to pedagogy
Knowledge of student development and learning theory and practice
Experience working with Banner, EAB Navigate, or other SIS or CRM systems.

The Successful Candidate Will

Special Requirements

Physical Demands

This position has supervisory duties?

This position has supervisory duties? Yes

Announcement Number

Announcement Number STAFF - VA - 2700015P

Number of Vacancies

Number of Vacancies 1

Desired Start Date

Position End Date (if temporary)

Open Date

Open Date 10/16/2026

Close Date

Close Date 11/06/2026

Open until filled No

Special Instructions Summary

Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship now or in the future.

Montana State University Billings is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University Billings makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. In compliance with the Montana Veteran’s Employment Preference Act, MSU Billings provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference or request accommodation, contact the Human Resources Office, Montana State University Billings, 1500 University Drive, Billings, MT 59101-0298, 406-657-2278, employment@msubillings.edu .

MSU Billings Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Billings Website: http://www.msubillings.edu/humres/eeos.htm