Academic Success Retention Coordinator

Arizona State University; Tempe (AZ); Hybrid; USD 58,000 - 64,000; Full time

Job summary

Arizona State University’s School of Electrical, Computer and Energy Engineering (ECEE) seeks an Academic Success Retention Coordinator to support online undergraduates. You will lead advising, retention initiatives, and outreach for online ECEE students, reporting to the ECEE online team lead.

You will drive data-driven retention campaigns, coordinate with ASA and faculty, and train other advisors in retention tools and best practices.

Qualifications

• Bachelor's degree and seven years of relevant experience.
• Alternative combinations of experience and training may apply.

Responsibilities

• Provide academic advising to ECEE undergraduate students via phone, email, and video conferencing.
• Support student success and timely graduation by addressing academic concerns and referrals.
• Explain university policies clearly to students.
• Use advising tools to monitor progress and support student success.
• Collaborate with departments and student services to ensure comprehensive support.
• Maintain accurate student records and communications.

Skills

Academic advising

Retention outreach

STEM advising

Data analysis

Cross-functional collaboration

Education

Bachelor's degree

Tools

Canvas

Salesforce

Job description

Job Profile:

Academic Advisor 4

Job Family:

Academic Advising

Time Type:

Full time

Minimum Qualifications:

Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

Represents college/department as a primary contact. Serves as a consultant to leadership on academic policies, plans, and objectives. Drives college/department initiatives with a holistic perspective of larger university wide priorities. May regularly interact with key internal and external stakeholders.

Job Description:

The School of Electrical, Computer and Energy Engineering (ECEE) at Arizona State University is seeking a dedicated Academic Success Retention Coordinator focused on online undergraduate student retention. This position plays a key role in supporting student success through academic advising, retention initiatives, and coordination of outreach and retention activities for online electrical engineering students. The coordinator will serve as the unit's expert on outreach and retention strategies, and will report to the ECEE online team lead.

Position Salary Range:

• $58,000 -$63,500 annually; DOE

Essential Duties:

Academic Advising

• Provide academic advising to ECEE undergraduate students via phone, email, and video conferencing.
• Support student success and timely graduation by addressing academic concerns and making appropriate referrals to university resources.
• Communicate university, college, and school policies and procedures clearly to students.
• Utilize advising tools and software to monitor progress and support student success.
• Collaborate with academic departments and student services across ASU to ensure comprehensive support.
• Maintain accurate and timely student records and communications.

Retention Outreach & Coordination

• Identify students at risk of leaving the major or college and develop targeted outreach strategies.
• Analyze retention data using university systems such as Analytics and Salesforce.
• Partner with the Fulton Schools division of Academic and Student Affairs (ASA) to design and implement retention campaigns and follow-up plans.
• Train advisors on retention systems, tools, and best practices.
• Develop transition advising strategies to support students changing majors or transferring into/out of ECEE.

ASU 101-EEE Course Coordination

• Assure all ECEE online first year students (FYS) are supported in the transition to ASU by enrolling in ASU 101-EEE online and receive FYS focused advising
• Facilitate communication of ECEE-specific initiatives, events, and resources to instructors and section leaders.
• Collaborate with faculty and advisors to annually update and enhance the ASU 101 curriculum based on ASA guidelines.

Desired Qualifications

• Experience with Learning Management Support systems, particularly Canvas
• Experience advising first time students
• Experience advising undergraduate students
• Experience advising students in STEM majors
• Experience running reports and using data to make informed decisions regarding student outreach and retention
• Experience working with at risk student populations
• Experience collaborating with a constituency of faculty, staff, and students
• Experience with Salesforce case management

Working Environment

• This position is primarily performed in a professional office environment with the option for hybrid or remote work, depending on business needs and company policy. Employees regularly use computers, financial software, and standard office equipment to analyze data, prepare reports, and communicate with internal and external stakeholders.
• The role requires prolonged periods of sitting and working at a computer, with occasional standing, walking, and participation in meetings. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Department Statement

At the Ira A. Fulton Schools of Engineering, we are delivering a world-class learning experience for our students and advancing research and innovation — all at scale. The Fulton Schools research enterprise leads use-inspired research and key national initiatives, including the Southwest Advanced Prototyping Hub, accelerating microelectronics and workforce development for the Department of Defense. We also lead the Electrified Processes for Industry Without Carbon Clean Energy Manufacturing Institute, supported by the Department of Energy, aiming to reduce carbon emissions and strengthen manufacturing. Additionally, we lead an NSF Engineering Research Center developing sustainable civil infrastructure and partner with another ERC advancing clean water technology.

The Fulton Schools hosts numerous research centers that leverage faculty expertise to drive engineering innovation and entrepreneurship across four interdisciplinary impact areas: Climate Technology Solutions, Competitive Manufacturing in an Advanced Economy, National and Economic Security, and Technology-Enhanced Health and Medicine. Our faculty are achieving excellence at scale, positioning the Fulton Schools among the nation's top engineering colleges for invention disclosures, U.S. patents, and startups.

We are an engineering school on the rise at the nation's most innovative university, situated in the heart of its fastest-growing metropolitan area. The breadth of our faculty's research interests and interdisciplinary approach, along with over 55+ graduate and 28 undergraduate degree programs, creates a strong foundation for collaboration and the advancement of ideas that contribute to a more sustainable and livable global future.

The Fulton Schools of Engineering is driven by core values that define our approach, distinguish our practice, and guide daily decisions in academics, research, corporate partnerships, and entrepreneurship. These values shape how we recognize, reward, and communicate success. At the Fulton Schools of Engineering, we:

• Cultivate excellence.
• Deliver innovation that matters.
• Encourage bold thinking.
• Foster a community of learning and collaboration.
• Build a foundation for all to be successful.

Driving Requirement

Driving is not required for this position.

Location

Campus: Tempe

Funding

No Federal Funding

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.