Academic Success Manager US

Elsevier; Danville (PA); Remote; USD 58,000 - 98,000; Full time

Job summary

A leading health education firm is seeking an Academic Success Manager to serve as a trusted advisor to clients, ensuring their success in using the company's educational solutions. Responsibilities include faculty engagement, product demonstrations, and developing training sessions. Candidates should possess strong communication skills and experience in a customer-facing role, particularly within educational environments. The position offers a competitive salary and comprehensive benefits.

Benefits

Health Benefits

401(k) with match

Wellness platform

Short- and Long-Term Disability

Family Benefits

Paid Time Off

Qualifications

• Proven ability to work collaboratively in a remote team-oriented environment.
• Experience in a customer-facing role within academic/education, content, or software organizations.
• Willingness to travel as needed (maximum 50%).

Responsibilities

• Develop faculty networks and identify key stakeholders through campus visits.
• Engage in discussions to understand challenges and decision-making processes.
• Effectively demonstrate GME solutions, aligning them with institutional goals.
• Create a targeted territory plan for strategic demand generation.
• Enhance client experiences with effective training and support.

Skills

Collaborative teamwork

Excellent communication skills

Presentation capabilities

Customer-facing experience

Relationship building

Knowledge of medical curricula

Understanding educational structures

Job description

Overview

Academic Success Manager US

Are you passionate about Customer Success?

Do you enjoy being part of a team that collaborates to deliver cutting-edge health education solutions?

About our Team: In Global Medical Education, we are trusted partners to health education institutions in providing innovative teaching and learning solutions. The Academic Success team focuses on faculty and student engagement including their success and satisfaction in adapting Elsevier solutions.

About the Role

As Academic Success Manager, you will become the trusted advisor for the customer while protecting the revenue base. You will reveal new opportunities in health workforce education institutions. You will help customers gain value from our content and platforms through delivering engaging training sessions.

Responsibilities

• Develop faculty networks and identify key stakeholders through campus visits, online interactions and social media engagement.
• Engage in discussions with faculty, curriculum leaders, and deans to understand their challenges and decision-making processes.
• Effectively demonstrate GME solutions, aligning them with institutional goals to showcase their value.
• Generate opportunities for institutional e-products and collaborate with the sales team to convert them.
• Create a targeted territory plan for strategic demand generation and support e-product trials through onboarding and ongoing training.
• Enhance client experiences with effective training, technical support, and initiatives to boost engagement and curriculum integration.
• Facilitate training sessions and provide expert product support for stakeholders regarding the GME digital solutions portfolio.
• Manage onboarding of Education eProduct solutions for key faculty, students, and librarians.
• Track account-specific metrics and adjust success plans as needed.
• Monitor usage dashboards against objectives and develop action plans as necessary.
• Conduct academic business reviews with assigned customers and lead face-to-face trainings and webinars to ensure healthy usage and renewal revenue.
• Capture customer feedback and share insights with relevant teams using established processes.

Requirements

• Proven ability to work collaboratively in a remote team-oriented environment.
• Excellent communication skills with strong presentation capabilities, including experience with remote presentations and proficiency in online presentation tools.
• Experience in a customer-facing role within academic/education, content, or software organizations.
• Ability to build rapport and credibility with a diverse range of stakeholders.
• Knowledge of medical school and health profession curricula and programs, with a strong understanding of trends in 21st-century education in the era of digital transformation.
• Demonstrated understanding of educational institution structures and decision-making processes.
• Willingness to travel as needed (maximum 50%).

U.S. National Base Pay Range: $58,400 - $97,400. Total Target Cash: $89,800 - $149,800. Geographic differentials may apply in some locations to better reflect local market rates. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short- and Long-Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave to participate in Employee Resource Groups and to volunteer with your charity of choice

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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